What are the responsibilities and job description for the Family Services Manager position at Salt Lake Valley Habitat for Humanity?

Job Description

POSITION OVERVIEW :

The Family Services Program Manager is vital in fulfilling Habitat for Humanity’s mission to build strength, stability, and self-reliance through affordable homeownership. This position oversees all aspects of family selection, partnership, and support for Habitat homeowners in the Greater Salt Lake Area. The ideal candidate is passionate about serving the community, organized, empathetic, and capable of working collaboratively with families, staff, and volunteers.

KEY RESPONSIBILITIES

Program Management

Oversee the family selection and application process, ensuring compliance with Habitat for Humanity International (HFHI) guidelines and local policies.
Develop and implement programs to support partner families through the homeownership process, including financial education, sweat equity hours, and post-purchase support.
Monitor and evaluate program effectiveness, make improvements or changes that will better serve families and meet organizational goals.

Family Selection

Manage outreach efforts to ensure a diverse pool of qualified applicants within the Greater Salt Lake Area.

Coordinate and facilitate information sessions, workshops, and interviews for potential homebuyer candidates.

Work closely with the Family Services Committee to review applications and determine eligibility.

Family Support

Serve as the primary point of contact for partner families, offering guidance and resources throughout their journey.

Coordinate sweat equity activities and ensure families meet program requirements.

Organize financial education and homeownership workshops, covering topics such as budgeting, home maintenance, and mortgage responsibilities.

Community Outreach & Collaboration

Build relationships with local organizations, agencies, and community leaders to identify and refer families needing affordable housing.

Represent Habitat for Humanity at community events, fairs, and networking opportunities.

Work with staff and volunteers to promote awareness of family services and the impact of Habitat’s mission.

Administrative Duties

Maintain accurate records of family applications, communications, and progress using Habitat’s database.

Prepare reports on program outcomes and family success stories for internal and external stakeholders.

Assist with grant applications and reporting as needed.

QUALIFICATIONS

Education and Experience

Bachelor’s degree in social work, human services, nonprofit management, or a related field (or equivalent experience).

3 years of experience in program management, family services, or community development preferred.

Experience working with diverse populations and understanding of affordable housing challenges.

Skills and Abilities

Strong interpersonal skills with the ability to build trust and rapport with families from varied backgrounds.

Excellent organizational and time-management skills, with the ability to handle multiple tasks and deadlines.

Proficient in Microsoft Office Suite and familiarity with CRM systems or databases.

Knowledge of fair housing laws, financial literacy, and homeownership education is a plus.

Personal Attributes

Passionate about Habitat for Humanity’s mission and values.

Empathetic, patient, and culturally competent.

Resourceful and solution-oriented with a collaborative mindset.

WORK ENVIRONMENT

Primarily office-based, with occasional travel to community events, partner family homes, and Habitat build sites.

Some evening and weekend hours are required to accommodate family schedules and outreach events.

COMPENSATION AND BENEFITS

Competitive salary commensurate with experience.

Comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.

Opportunity to impact the community meaningfully and help families achieve homeownership.

HOW TO APPLY

Please send your resume and cover letter to Kandi@habitatsaltlake.org. Applications will be accepted until 1 / 15 / 2025.

Habitat for Humanity Greater Salt Lake Area is an equal opportunity employer and encourages applications from candidates of all backgrounds and experiences.

Company Description

Habitat for Humanity, founded in 1976, is a global, nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Habitat brings together people to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values. SLV Habitat for Humanity is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran / reserve national guard status, or any other status or characteristic protected by law.

Company Description

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