Family Services Coordinator

Definition: Under general supervision from the Early Childhood Education Leader, the Family Services Coordinator provides family support and social services to families of students enrolled in the Early Childhood Education Center (ECEC). Plans, implements, evaluates, and supervises all ECEC family engagement and support, social services, and Community partnership building activities.  Integrates and coordinates family support services in ECEC and acts as a liaison between the ECEC, tribal departments, and local agencies. Trains and supervises staff involved in Family Advocacy. 

Primary Job Functions: Primary functions may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions within this classification.

• Trains, supervises, and mentors staff assigned to the Family Advocacy Division.   Monitors and assigns caseload to Family Advocates & Parent Educators and evaluates the case management of enrolled families including confidential and accurate documentation of all client contact and home visits.  Conducts timely performance evaluations of assigned staff.  Ensures timely reporting of all suspected cases of domestic violence/partner violence (staff and clients) through referrals to Specialty Services in Behavioral Health.  
• Ensures that the Home Based program maintains compliance with the Federal Early Head Start requirements. Establishes and maintains a system of ongoing monitoring for the Home Based program. This includes but is not limited to: Collaborates with ERSEA to maintain full program enrollment, supports recruitment, ensures student records are maintained, ensures Teaching Strategies Gold documentation is completed on regular basis, completes TSG checkpoints quarterly, coordinates meetings for program staff to analyze and review TSG and other relevant data for program planning, and meets with staff on regular basis to review student records and ensure planning for individualization.  
• Establishes, oversees and maintains a collaborative partnership-building process with parents that promotes and instills family trust and support for the ECEC program.  Assists in encouraging family participation and enrollment into the ECEC program.    
• Maintains regular contact and collaborates with tribal departments and local agencies in order to ensure ECEC families receive up-to-date information regarding community services. Collaborates, communicates, and ensures tribal departments and local agencies are able to deliver quality family support services to ECEC families.   Attends family support, community collaboration and management related workshops, seminars, conferences and classes in order to maintain up-to-date information and services.
• Assists other ECEC administrative staff in developing and evaluating the Program Plan, program policies and procedures, and Training and Technical Assistance Plan, and other items required by the Head Start grant.  Completes appropriate areas of the Program Information Report (PIR) and other federal/tribal reports.  Prepares and submits monthly, quarterly, and annual reports to the ECEC Program Manager.
• Facilitates ECEC program efforts to establish and maintain written partnership agreements with community, local departments and other agencies.  Represents the ECEC on Community committees and task forces as appropriate.
• Arranges for or provides training in social services, family support, community partnerships for ECEC staff and ECEC parents/guardians on availability of Community and local service agencies and resources.

• Develops, implements, and evaluates the Family Partnership Agreement.  Ensures that every ECEC family has the opportunity to complete a Fam ily Partnership Agreement at Parent Orientation and annually. Facilitates the use of Community and local service agencies and resources. 
• Ensures that Parent Orientations are completed by Family Advocates for all newly enrolled families. Maintains effective 2-way communication with ECEC parents/guardians, through home visits, phone conversations, written communications, and parent meetings and/or workshops.  
• Assumes the role of the advocate for ECEC families, while helping parents/guardians to become advocates for their children.  Establishes and maintains confidential and up-to-date records of all contacts with ECEC families in Family Partnership Files.      
• Ensures the timely reporting of and follow-up on all cases of suspected abuse/neglect to the tribal Social Services Department, through direct contact and or a Community Referral form.  Establishes and maintains confidential and up-to-date records of all CPS referrals in a separate file. 
• Collaborates with ERSEA department for attendance data and provides support to families who experience consecutive absences and provide follow up support for students with low average daily attendance. 
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning if the work unit

Knowledge, Abilities, Skills, and Other Characteristics

A willingness to learn and understand:

Knowledge of:

• Arizona State Regulations for Child Care Licensure
• National Head Start Performance Standards
• Accommodation Requirements of the ADA for disabled programs
• Basic fund accounting and budgeting practices

Skilled in:

• Establishing and maintaining effective working relationships with Community agencies and departments, vendors, parents, volunteers, SRPMIC staff and the general public
• Public relations
• Making formal presentations and developing appropriate media materials
• Planning and implement group activities and presentations with children, parents and other program staff
• Preparing written reports and oral presentations    
• Dealing with sensitive, personnel issues, and maintaining appropriate, professional, confidential relationships
• Evaluation of staff performance and conducting timely performance evaluations  
• Instructing others and working effectively on a team
• Use of MS Office Suite and various software programs such as HSFIS to fulfill job requirements

Ability to:

• Communicate verbally and in writing with administrators, colleagues, administrators and parents/guardians
• Build collaborative relationships with parents in setting family program goals
• Develop strategies and timetables to assist families in achieving the program goals set
• Research potential funding sources, write grants and requests for proposal (RFP's)
• Work and interact with families from diverse social, cultural and ethnic background
• Input data and retrieve information, such as statistics, in order to prepare necessary financial and program reports.
• Develop and present public materials, including, brochures, posters, news releases, newsletters, and classroom status reports.
• Be adaptable, flexible, resourceful, energetic, creative, and dependable.
• Ability to drive various SRPMIC vehicles

Education and experience:(Required) – Bachelor’s degree from an accredited college or university in Social Work, Social Services, Psychology, Education, Early Childhood or a closely related field. 

Specific Job Related Experience: Minimum of five (5) years progressively responsible experience in social service or education programs and a minimum of one (1) year experience working with low-income families or people with varied ethnic backgrounds, preferably Native Americans.

Education & Experience (Preferred) – Master’s degree from an accredited university in Social Work, Social Services, Psychology, Education, Early Childhood or a closely related field and a minimum of three (3) years progressively responsible experience in social service or education programs, and one (1) year experience working with low-income families or people with varied ethnic backgrounds, preferably Native Americans. 

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

Driving Requirement: This job description does not require the incumbent to drive; however, any employee who chooses or is asked to drive an SRPMIC vehicle for work related Community business must receive written annual authorization to do so.  For clarification, work related Community business includes driving to and from SRPMIC government sites and buildings. 

Underfill Eligibility: An enrolled Community Member who closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Terms of Employment:  This position is treated as a full-time exempt position scheduled for 40 hours per week.

Must be able to pass a Pre-Employment Drug Test and extensive Fingerprint and Background Check. Employee is Subject to Random Drug Testing and completion of a Background Check every five (5) years.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. 

The IHS/BIA Form-4432 is not accepted. 

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salary : $72,025 - $96,883