What are the responsibilities and job description for the Lead Host position at SALT?
As our Lead Host, you will be at the forefront of our farm-to-table dining experience. The required in person schedule for this position is Dinner Service on Thursday, Friday & Saturday, Brunch Service on Sunday. Administrative duties can be performed outside of in-person shifts at your convenience. We ask that you check and respond to emails on an almost daily basis to ensure timely communication with guests and team members.
Responsibilities include -
- Greet and welcome guests as they arrive at the restaurant.Creating a sense of community and ensuring a memorable dining experience
- Escort guests to their assigned tables or rooms
- Provide menus and inform guests about daily specials
- Take and manage reservations using the reservation booking platform TOCK
- Assist with seating arrangements to ensure efficient use of dining space
- Answer phone calls and address guest inquiries or concerns
- Coordinate with kitchen and waitstaff to ensure smooth flow of service
- Maintain cleanliness and organization of the host/host station and maintain cleanliness throughout the restauraunt
- Assist with guest relations and provide excellent customer service
- Accurately input events from the event booking platform into the reservation booking system
- Handle all inquiries related to large party reservations, providing detailed information and ensuring a smooth booking process
- Respond to guests' questions and concerns about their upcoming reservations in a timely and professional manner
Qualifications:
- A genuine passion for providing exceptional hospitality
- Excellent communication skills and the ability to interact with guests
- Strong leadership qualities and the ability to train new staff
- A warm and friendly demeanor with a commitment to guest satisfaction.
- Proficiency in using reservation booking platforms and other related software.
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.
Experience:
- Previous experience in a customer service or guest-facing role is required
- Familiarity with restaurant operations
- Ability to multitask and work in a fast-paced environment
- Strong organizational skills and attention to detail
What We Offer:
- An opportunity to work in a farm-to-table restaurant with a dedication to local, sustainable, and fresh ingredients
- A dynamic and inspiring work environment
- Competitive compensation, including tips
- Training to ensure your success as a Lead Host
- Accrued Paid Sick Leave
Join us in creating a culinary experience that celebrates the best of local, sustainable dining. Be part of our team and make a difference in our guests' dining journeys.
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $20 - $30
