What are the responsibilities and job description for the Help Desk Specialist position at Saltu Staffing?
A leading international law firm is seeking a dynamic and service-oriented IT Analyst to join its team in the Dallas office. This is a first-level technical role responsible for delivering exceptional technology support, participating in IT operations, and supporting firm-wide initiatives and events.
Key Responsibilities:
- Serve as a key technical resource, providing timely support and high-quality technology solutions to internal customers.
- Promote and support meeting technologies including video conferencing, client presentations, and special events.
- Collaborate with firm-wide teams to ensure seamless scheduling and execution of meetings.
- Install and maintain standard computer software in compliance with departmental requirements.
- Work cross-functionally within IT to escalate and resolve software and hardware issues efficiently.
- Maintain operational availability of office hardware including computers and printers.
- Keep asset management systems up to date and accurate.
- Utilize firm-provided call tracking systems to log, escalate, and resolve service requests.
- Practice full call ownership by keeping customers informed throughout the resolution process.
- Participate in IT projects, deployments, and initiatives to ensure successful implementation and user adoption.
- Provide support for mobile devices and remote access tools (e.g., Citrix, VPN).
- Coordinate responses to planned maintenance or unplanned outages in partnership with IT operations.
- Uphold data security policies and ensure compliance with information security standards.
- Be available for after-hours support as needed; occasional travel may be required.
- Demonstrate strong work ethic, reliability, punctuality, and self-motivation.
Required Proficiencies:
- Microsoft Operating Systems (installation and configuration)
- Microsoft Office Suite
- ServiceNow and Microsoft Teams
- Remote access and mobile technologies (Citrix, VPN, iOS, iPad OS)
- Networking technologies and cabling topologies
- Inter/Intra/Extranet and communication technologies
- Document Management Systems (iManage/Work 10)
- Customer service principles
- Data security and associated tools
- Project management methodologies
Qualifications:
- Associate’s or Bachelor’s degree (preferred) or equivalent work experience
- 3 years of customer-facing technical support experience (preferably with a law firm)
- 3 years of LAN/WAN and network system management
- 3 years of experience configuring, installing, and maintaining PC operating systems
- Previous experience in a professional services or law firm environment (preferred)
Compensation & Benefits:
Employees enjoy a competitive compensation package, performance-based bonuses, and access to an extensive benefits program, including:
- Health, Dental, Vision, Life, and Disability Insurance
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Lifestyle Spending Account
- 401(k) Plan with Profit Sharing
- Generous Paid Time Off and 10 Paid Holidays
- Family Support (Parental Leave, Fertility Benefits, Child/Elder Care)
- Employee Well-being Programs and Mental Health Support
- Career Development and Continuing Education Opportunities
- Commuter and Travel Benefits
- Insurance for Auto, Home, Pets, and Legal Assistance
- Employee Discounts and more
