What are the responsibilities and job description for the Consumer Experience Service Advisor position at Sam Galloway Ford-Lincoln?
Automotive Service Advisor No Experience Necessary
We are seeking 1 to 2 customer centric people to assist our guests at Sam Galloway Ford-Lincoln. If you have excellent communication skills, are a motivated individual that is willing to learn how to educate and explain service recommendations and demonstrate elite customer service results we want you on our team.
About Sam Galloway Ford-Lincoln
Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.
Job Responsibilities
As a Consumer Experience Service Advisor , you will be tasked with assisting customers to make Mobile Appointments as well as arranging for pick-up and delivery of customers vehicles and assure that our clients are given a "5 STAR EXPERIENCE".
Additional responsibilities include :
Prepare a complete and accurate estimate of cost for parts and labor get approval from warranty companies
Monitor the progress of each vehicle throughout the day
Update the customers on the status of their vehicles
Verifying that the final invoice reconciles with the work performed on the repair order
Be available on the Service drive to meet and greet customers and assure that they are taken care of in a timely manner
Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Job Requirements
Proven track record of achieving exceptional Customer Satisfaction
The individual must possess a high degree of personal ownership and accountability
The individual must possess a high degree of integrity and professionalism
The ability to work in a fast-paced environment
Self-motivated enthusiastic presence in a team environment
Team Player
Excellent communication skills
Reynolds and Reynolds experience is a plus
Consistent and stable work history
Valid in-state driver's license
High school diploma or GED equivalent required
Pre-employment background check, and drug-screen required prior to being hired
Professional appearance and work ethic
Benefits
Family owned and operated
Stability of an established company
Experienced and tenured management staff
Fast paced work environment
88 service bays
We carry over 4 million dollars in parts inventory
Recently updated facility and equipment
Weekly pay checks
Paid vacation up to 3 weeks and holidays for full time employees
Medical, dental, and vision plans
Health savings spending account
401k with matching contributions
Company paid life insurance
We are looking for the individual that believes in
Commitment to customer satisfaction
Honesty
Integrity
Loyalty
Loves to make a difference in whatever they do.
If you are looking for all of the above, we look forward to meeting you soon.
