What are the responsibilities and job description for the Mobile Experience Service Advisor position at Sam Galloway Ford-Lincoln?
Job Description
Job Description
Automotive Service Advisor
No Experience Necessary
We are seeking 1 to 2 customer centric people to assist our guests at Sam Galloway Ford-Lincoln. If you have excellent communication skills, are a motivated individual that is willing to learn how to educate and explain service recommendations and demonstrate elite customer service results we want you on our team.
About Sam Galloway Ford-Lincoln
Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.
Job Responsibilities
As a Consumer Experience Service Advisor , you will be tasked with assisting customers to make Mobile Appointments as well as arranging for pick-up and delivery of customers vehicles and assure that our clients are given a "5 STAR EXPERIENCE".
Additional responsibilities include :
- Prepare a complete and accurate estimate of cost for parts and labor get approval from warranty companies
- Monitor the progress of each vehicle throughout the day
- Update the customers on the status of their vehicles
- Verifying that the final invoice reconciles with the work performed on the repair order
- Be available on the Service drive to meet and greet customers and assure that they are taken care of in a timely manner
- Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
- Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Job Requirements
Benefits
We are looking for the individual that believes in
Commitment to customer satisfaction
Honesty
Integrity
Loyalty
Loves to make a difference in whatever they do.
If you are looking for all of the above, we look forward to meeting you soon.
