What are the responsibilities and job description for the New Construction Quick Lane Service Advisor position at Sam Galloway Ford-Lincoln?
Benefits :
401(k) matching
Employee discounts
Training & development
Automotive Quick Lane Service Advisor
Sam Galloway Ford – Ft Myers, FL
Sam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus.
Responsibilities :
Determine and recommend needed maintenance based on age, mileage, and history of vehicle
Review Multi-Point Inspection and accurately translate the technicians recommendations
Prepare a complete and accurate estimate of cost for parts and labor
Monitor the progress of each vehicle throughout the day
Update the customers on the status of their vehicles on a daily basis
Verifying that the final invoice reconciles with the work performed on the repair order
Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications :
Prior Dealership Experience
Excellent communication and customer service skills
A strong understanding of vehicle maintenance and repair.
Strong Computer & Phone Skills
Positive, friendly attitude, along with a customer service mentality
Professional appearance and work ethic
Self-motivated, goal oriented, and ability to work within a fast-paced environment
TEAM Player
Benefits
Family owned and operated
Stability of an established company
Aggressive pay plan with bonuses for Above Group Average CSI
Monthly performance contests
Experienced and tenured management staff
88 service bays
Over 3 million dollars in parts in stock
Recently updated facility and equipment
Weekly pay checks
Paid vacation and holidays for full time employees
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