What are the responsibilities and job description for the Service Operations Specialist position at Sam Leman Mazda?
Sam Leman Automotive is welcoming a full-time experienced Service Advisor for their Bloomington campus. We run a busy shop with a large indoor service lane to keep you out of the weather and comfortable both summer and winter. You will love the service manager and our techs are all top notch!
Benefits:
- Health Ins
- Dental
- Matching 401K Plan
- Aggressive compensation package
- Free Life Insurance
- Excellent working environment
- and much more!
Principal Duties and Responsibilities:
- Greet all customers promptly and provide timely professional service.
- Use state of the art technology to ensure customer satisfaction and loyalty.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
- Provide repair estimates as needed and help prioritize with customers.
- Coordinate activities to ensure repair work is fixed and completed on time.
- Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
- Identify repeat customers and treat them accordingly.
- Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
- Document repair order changes.
Work requires standing on your feet for long periods of time, walking, working indoors and outdoors, reaching, bending, getting in and out of all types of vehicles, data entry on keyboards and tablets, using the telephone while entering data, using common business machines including copiers, cash registers, credit card processing devices, computers and tablets.
Education, training and/or knowledge and skills stated above.
- High School degree or equivalent preferred.
- Valid driver’s license with clean driving record.
- Must pass pre-employment drug test.
EXPERIENCE:
- 2 years in an automotive service environment preferred.
- Or, 2 or more years in retail sales environment.
Please send your resume today as we will be looking to fill this position quickly!
Job Type: Full-time
$65,000 to $85,000 Based on Experience
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $65,000 - $85,000
