Casino Host

Job Description

Responsible for the maintenance of current database customers by providing exceptional guest service to maintain and cultivate relationships, increase trip frequency, and guest loyalty. Ensure customer retention and repeat business through telemarketing, written correspondence, direct contact, and participation in off- and off-site events.

• Be available to guests on the casino floor to generate new member sign ups, increase rated play, and attend to guests’ needs and special requests.
• Issue complimentary services consistent with company guidelines.
• Respond to guests’ requests, questions, and concerns.
• Recruit players through a variety of direct sales activities such as direct mail, telemarketing referrals, guest visitation, and on- and off-site events.
• Develop a base of players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies.
• Continuously develop and sustain personalized relationships with guests, with increased focus on premium players.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company.
• Miscellaneous duties as assigned.