What are the responsibilities and job description for the Shift Supervisor Slot position at Sam's Town Hotel & Gambling Hall, Tunica?
Job Description
Responsible for supervising the daily operations of players club representatives and programs. Provide communication and motivation to representatives to increase club membership to ensure guest satisfaction and retention.
- Provide direction and support for player’s club representatives while assisting with guest accounts, point redemption and promotional entries.
- Assist players club manager with daily operations such as : departmental schedules, training, evaluations, memos, payroll and other administrative duties as needed.
- Possess knowledge of all special events and promotional activities to communicate with representatives and provide customer service to guests.
- Provide customer service to guest inquiries, special requests or complaints.
- Possess thorough knowledge of player tracking system.
- Issue complimentary services to guests consistent with company policy.
- Maintain adequate inventory levels of player’s club equipment, supplies, prizes and promotional items.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
