What are the responsibilities and job description for the Service Coordinator position at SAM Service Inc?
About us:
SAM Service, Inc. is a fast growing company focusing on commercial cooking equipment repair, refrigeration, and HVAC. We seek to become “the best in the business” through excellence in service, ethics, and procedures. For you, this means a positive, employee-friendly business culture, where you’re a member of the team and not just a number, with plenty of room to grow. Come join our team if you’re ready to start learning and growing with SAM!
Job Description:
The Service Coordinator will be responsible for receiving new service orders and efficiently scheduling local technicians to complete. The Service Coordinator will optimize daily service order schedules, prioritizing emergency calls and solving problems as they arise. This will involve communicating clearly and candidly in a professional and knowledgeable manner throughout the day with customers, 3rd party agents, and SAM Service technicians/personnel. The Service Coordinator will also be responsible for monitoring incoming company communications channels for new service orders and inputting all orders into company software and editing as needed. Above all, any SAM Service, Inc. employee must be able to abide and work by our Core Values.
Responsibilities:
- Scheduling service orders in a logical and efficient way to successfully close out service orders and keep customers satisfied.
- Communicate clearly and candidly with a variety of temperaments and personalities to determine the best approach to scheduling service orders and filing customer needs.
- Monitor incoming service orders to determine if they are within a branch’s territory and SAM Service’s niche then accept or deny as needed.
- Cultivate a working knowledge of SAM Service, Inc.’s services, niche, processes, and core values to competently communicate with customers and teammates.
- Understand technician abilities and personalities when assigning service orders and schedules
- Meet or exceed productivity metrics for processing service orders and successfully closing out calls
- Work closely with field leadership to determine problem calls early to be communicated to the customer decision maker
- Work closely with and perform other duties as assigned by the Market Operator
Requirements:
- Experience in dispatching or scheduling service is required.
- Problem-solving skills and time-management skills are a plus.
- Ability to work with and communicate effectively with a variety of personalities and temperaments, while maintaining a professional and knowledgeable demeanor.
- Knowledge and use of information technology such as computers, scheduling software, and Microsoft Suite is a plus.
- Applicants must be able to stay calm and collected as emergency service orders and issues arise.
- Prospective employees must pass a drug-screening before hiring. SAM Service, Inc. employees must submit to random drug screening.
- Above all, an applicant must have the ability and desire to learn new technology, training, and procedures.
Benefits:
- Health Insurance
- Disability Insurance
- 401K
- 401K Matching
- Paid Time Off
- Flexible Scheduling
- Tuition
- Chaplin Service
- Positive Company Culture
Job Type: Full-time
Pay: $44,000.00 - $49,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- On call
- Overtime
Ability to Relocate:
- Macon, GA 31220: Relocate before starting work (Required)
Work Location: In person
Salary : $44,000 - $49,000
