Mental Health Specialist (MSW or MHC) | Rockland 311 Call Center

Mental Health Specialist (MSW or MHC) | Rockland 311 Call Center

Rockland County, NY

Salary: $65K - $75K/yr

Healthcare staff can work anywhere….The BEST work with US!

Be part of a health and human services organization that has been doing worlds of good throughout New York communities for more than 60 years – Samaritan Daytop Village—WHERE GOOD LIVES. Our core focus is the people we serve – people struggling with addiction, military veterans, mothers and babies, families, homeless New Yorkers, and the elderly. We believe that “Good” resides in every one of our clients. Your passion to help people can transform lives.

This Role

The Mental Health Specialist will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being.

What You Will Do

• Answer inbound calls and provide empathetic support to individuals experiencing behavioral health challenges.
• Conduct initial screenings and risk assessments to determine callers’ needs, including suicidal ideation, substance use, or other crises.
• De-escalate crisis situations and provide safety planning when necessary.
• Connect callers with appropriate community resources, mental health services, and behavioral health programs.
• Provide referrals to therapists, support groups, and crisis intervention services.
• Follow up to ensure continuity of care and effective service utilization.
• Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards.
• Adhere to HIPAA regulations and ethical guidelines in all aspects of service delivery.
• Educate callers on coping strategies, mental health literacy, and available community support.
• Advocate for clients’ needs to ensure equitable access to services.

Who You Will Be

• NYSED LMSW/ LMHC or NYS limited Permit eligible
• Master’s Degree in Social Work or Mental Health Counseling.
• Minimum of 2 years of experience in behavioral health, crisis intervention, or social work settings.
• In-depth knowledge of NYC's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.
• Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Strong active listening, communication, and problem-solving skills.
• Ability to manage high-stress situations and maintain a calm, professional demeanor.
• Ability to maintain confidentiality.
• Flexibility to work shifts, including evenings, weekends, and holidays, is required.

Preferred Education, license/certification, Experience, and/or Skills:

• Experience working in call centers or telehealth settings is a plus.
• Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.
• Ability to develop, evaluate, implement, and modify a clinical treatment intervention to meet the needs of individual participants.
• Competency in written, interpersonal, verbal, and computational skills to present and document records following program standards.
• Knowledgeable about federal, state, and local laws and regulations governing substance abuse treatment programs.

At Samaritan Daytop Village, we empower over 33,000 New Yorkers annually to transform their lives. Our success depends on a community of dedicated, caring employees who share our passion for creating hope and healing. We live our purpose through uplifting others!

As part of our team, you and your family will be supported through:

• Robust Benefits - Competitive packages include medical, dental, 401K matching, profit sharing, insurance options, and more
• Work-Life Balance - From generous PTO to holiday celebrations, we value your needs
• Growth Opportunities - Further your career with tuition assistance, credentialing support, and free onsite training

We celebrate the potential within each person. Join us as we build stronger individuals, families, and neighborhoods across New York.

Want to learn more? Click here https://www.youtube.com/watch?v=4XiZcvHOeIM

Mental Health Specialist, for immediate consideration, email a resume to:

Jihan.Farghaly@samaritanvillage.org