What are the responsibilities and job description for the Account Coordinator position at Samaritan Fund Program?
Company Overview
Here at the Samaritan Fund Program, we help give the Peace of Mind to Heal to individuals and families struggling with high-cost diseases by sourcing them with funds to pay for their medical bills through third-party sponsors.
Position Overview
As the Account Coordinator, your role will be crucial in shaping the impact our program has on the lives of applicants and participants. Your utmost priority will be to procure and maintain a list of brokers across the country for the purpose of delegating solutions to complete and assigning them as the insurance agent for our participants.
Duties & Responsibilities
- Train the brokers on how to complete a solution.
- Maintain a list of brokers across the country for solution delegating and assigning them as the insurance agent for our participants.
- Perform quality control on the solutions submitted by the brokers.
- Delegate solutions to be completed to outside individual brokers and/or internal staff.
- Develop and improve our system and process of completing solutions.
- Continuously assess and enhance the process for evaluating potential solutions.
- Understand the evolving healthcare landscape and its impact on participants.
- Forecast future program capacity and identify opportunities for growth and expansion.
- Address complex and escalated issues as they arise. Seeking guidance from the operations team when needed.
- Collaborate with Operations to predict the program’s capacity and to establish internal deadlines related to the program.
- Communicate effectively and coordinate efforts to meet client needs across different departments.
- Provide support to other departments during high-demand periods as needed.
- Ensure accurate record-keeping within the internal Salesforce system.
- May be responsible for other duties as needed, depending on the specific needs and priorities of the company.
Skills
- Communication
- Leadership
- Organization
- Detail Oriented
- Problem-solving
- Flexibility
- Adaptability
- Team-player
Qualifications
- Effective Organizational, Multitasking and Time Management Skills
- Strong Multitasking and Prioritization Skills
- Strategic Planning and Execution
- Strong Attention to Detail
- Effective Communication
- Ability to Work Independently and as Part of a Team
- Problem-solving and Decision-making Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Adobe
- Proficiency in Salesforce or other CRM
Position Type & Benefits
- Full-time, Non-Exempt
- Location – Metairie, Louisiana
- Paid Time Off
- Medical, dental, and vision insurance
- SIMPLE IRA matching
- May require overtime during peak seasons.
- Compensation is based on education and experience.
- Reports to the Vice President, Operations
