What are the responsibilities and job description for the Help Desk Technician position at Samaritan Health?
Pay Range
Days: $19.07 - 21.05
The base pay range is a good faith representation of current potential base pay for successful applicants. Shift differentials have been included in the range. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity and contracts
Key Responsibilities:
- User Support: Serve as the initial point-of-contact for hospital staff to communicate technical support issues over the phone and via email. Diagnose and resolve common hardware, software, and network issues using remote access software.
- Troubleshooting & Triage: Harness troubleshooting skills to narrow down complex problems. Utilize ticket system to log all support requests with detailed descriptions. Identify more advanced issues quickly, escalating to relevant IT teams.
- Service Focus: Commit wholly to patient safety and care. Maintain a professional, patient, and friendly demeanor with users, while providing clear and concise communications. Ensure users are satisfied with their experience.
Associates degree desired and 1-2 years experience in MIS related services preferred. Knowledge of operational aspects of microcomputers to include operating systems, a variety of office application software, and familiarity with available peripheral equipment preferred. Demonstrated communication skills necessary to work with all levels of hospital employees and physician staff. Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.
Requisition Opened Date: 12/3/24
Salary : $19 - $21
