What are the responsibilities and job description for the Help Desk Technician position at Samaritan Medical Center?
User Support: Serve as the initial point-of-contact for hospital staff to communicate technical support issues over the phone and via email. Diagnose and resolve common hardware, software, and network issues using remote access software.
- Troubleshooting & Triage: Harness troubleshooting skills to narrow down complex problems. Utilize ticket system to log all support requests with detailed descriptions. Identify more advanced issues quickly, escalating to relevant IT teams.
- Service Focus: Commit wholly to patient safety and care. Maintain a professional, patient, and friendly demeanor with users, while providing clear and concise communications. Ensure users are satisfied with their experience.
Associates degree desired and 1-2 years experience in MIS related services preferred. Knowledge of operational aspects of microcomputers to include operating systems, a variety of office application software, and familiarity with available peripheral equipment preferred. Demonstrated communication skills necessary to work with all levels of hospital employees and physician staff.
Join our team as a Help Desk Analyst and contribute to creating a seamless technology experience for our users!
Job Type: Full-time
Pay: $19.07 - $21.05 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Experience:
- Help Desk: 2 years (Required)
- Healthcare IT: 1 year (Preferred)
Ability to Commute:
- Watertown, NY 13601 (Required)
Work Location: In person
Salary : $19 - $21
