What are the responsibilities and job description for the Office Clerk - Total Family Health Care PRN position at Samaritan Hospital?
PRN Position
Position summary: The office clerk greets and schedules patients, answers telephone, collects patient data, payments and various other general office duties as assigned.
Role qualifications:
Education
- High School diploma or its equivalent.
Experience
Licenses/Certificate
- BLS preferred but not required.
- Must attend in-services and staff meetings.
Position responsibilities:
- Greet all patients and visitors courteously and kindly.
- Answer incoming telephone calls and schedule appointments or create telephone messages according to clinic guidelines.
- Ensure that all information is updated in the computer at each visit.
- Obtain copies of insurance cards, prescription cards and driver’s license when applicable. Inform the patient of their financial responsibility if we are not a provider for their insurance. Verify that we are the patient’s primary care physicians if they belong to an HMO.
- Verify Medicaid eligibility prior to the patient appointment.
- Collect and post copays at time of service and collect other patient payments as received. Run daily balance report and create deposit.
- Maintain all medical records insuring patient confidentiality.
- Obtain insurance precertification as needed for testing or referrals.
- Proper retrieval of medical records to / from other providers.
- Maintain a good public image of the clinic when answering the phone and directing phone calls.
- Work with Clinic Manager to maintain a proper level of office supplies.
- Other various general office duties as assigned by the office manager.
Essential skills and experience:
- Must have the ability to type and use appropriate office equipment.
- Must be able to use a personal computer for scheduling and retrieving of patient information.
- Must be able to read and interpret components of medical charts.
- Must be able to speak effectively to individuals. Employee is regularly required to talk and hear.
- Specific vision abilities require close vision.
Attire
- Office attire.
- Scrubs.
