Program Manager

Program Manager

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

To serve Samaritan Ministries International (SMI) by leading activities pertaining to product development and launches, and is responsible for product profitability and planning.

Competencies

• Product and Service Development
• Fostering Communication
• Product and Technical Knowledge
• Nurturing Innovation
• Market, Industry, and Competitive Knowledge
• Branding and Positioning
• Acting with Integrity, Empathy, and Compassion
• Neighbor Focus
• Collaborating with Others
• Pursuing Excellence
• Thinking Strategically
• Visioning and Alignment

Key Responsibilities

• Lead activities pertaining to product development and product launches
• Assist new product delivery through product development, testing, and marketing stages
• Contribute to new product introduction from development approval through to market introduction
• Work closely with cross-functional teams in all activities of the product line
• Contribute to product and brand strategy through industry analysis and research of the competitive landscape
• Support product pricing and profitability analysis for decision making
• Support the ownership of the end-to-end product line and assist in product profitability and planning, including new product additions
• Recommend product feature KPIs to measure product success
• Understand the product details and lead product-related technical and business analysis activities
• Contribute to the definition, development, and management of product pricing
• Assist the team in developing, maintaining, and realizing a product roadmap
• Under the direction of supervisor, translate product requirements and business strategy into clearly articulated and prioritized release plans and product backlogs
• Keep fact-based member sentiment at the center of all projects and project decision making
• Work cooperatively with MX to generate essential member research needed to support project decision making
• Conduct on-going competitive analysis as required for projects or as requested by the Director
• Help manage relationships with key third party vendors in collaboration with the Manager of Strategic Relations.
• Leverage strong analytical skills to conduct key business analysis in support of project or program.
• Maintain real time understanding of project status at all times using proactive management approach
• Lead projects and project teams successfully through all essential project management decision making gates
• Work in a totally integrated fashion with SMI departments and sub-departments
• Ensure especially strong connections with key software development and member services departments
• Contribute to managing program components including the program value proposition, benefit delivery, features, pricing, business rules, guidelines, terps, and other needed policy changes.
• Functions as the Product Owner on Software Development teams, as assigned
• Provide oversight, management, and leadership around the prioritization of software development work and collaborate with upper leadership to ensure alignment
• Lead the team responsible for vetting all incoming projects and manage the backlog
• Lead and mentor more junior Product Managers as assigned
• Collaborate with stakeholders to define and communicate the vision, goals, and objectives for missions. Maintain a clear mission timeline that aligns with the Product roadmap and the ministry’s strategic goals.

Qualifications and Experience

• Four-year degree from an accredited university or the equivalent combination of education and experience.
• Minimum of 3 years of relevant experience within SMI or another relevant organization
• Minimum of 1 year of experience managing major projects
• Previous experience in role requiring use of analytics to support of decision making
• Proven ability to build relationships and work effectively across departments including: Member Services, IT-Dev, IT-Ops, Finance, MX Research, OSS, MD, Legal, etc.
• Self-starter with the demonstrated ability to lead project teams to successful project outcomes
• Strong analytical skills. Ability to define problems, collect data, establish facts, and draw insightful conclusion
• Demonstrated experience being a contributor to a department budgeting process
• Process orientation: seeks opportunities to improve existing processes
• The flexibility to quickly adapt and produce in a rapidly changing environment
• Is comfortable being accountable and is willing to hold others accountable for performance and results.
• A passion for both giving and receiving feedback in an innovative teamwork environment
• Strong relationship-building skills with ability to effectively manage group and interpersonal conflict situations.
• Strong interpersonal, written, and oral communications skills – including report writing.
• Ability to Maintain confidentiality
• Agile Methodology (Intermediate)
• Microsoft Office Suite (Intermediate)
• Project Management Software (Intermediate)
• Requirements Management (Intermediate)

Additional Information

• Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
• Staff will observe safety principles while performing the duties of the position.
• Staff will be required to travel and have a valid driver’s license.
• May need to lift and move items up to 35 lbs on occasion.
• This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.
• Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.