Senior Technical Support Specialist
About Company
Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another's medical needs through prayer, encouragement, and financial support.
From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.
Summary
To serve the members of Samaritan Ministries International (SMI) by enhancing operational efficiency and effectiveness and delivering innovative solutions to optimize workflows. The Senior Technical Operations Specialist will work across teams, streamline processes, manage vendor relationships, and oversee deliverables to ensure timely and high-quality outcomes. Additionally, the Senior Technical Operations Specialist will establish and uphold standards for documentation and communication throughout the organization.
Competencies
- Systems Integration
- Continuous Learning
- Problem Solving
- Fostering Communication
- Acting with Integrity, Empathy, and Compassion
- Collaborating with Others
- Neighbor Focus
- Pursuing Excellence
- Business Analysis
- System Design
- Analytical Thinking
Key Responsibilities
Provide technical coaching to team members on design patterns, development processes, and other IT processes to improve their technical skillsIdentify and develop new business opportunitiesEvaluate and optimize team workflows to eliminate inefficiencies and improve productivity.Take ownership of recurring operational tasks, driving automation and scalability as needed.Lead coordination with external partners, managing vendor relationships and ensuring seamless service delivery.Serve as a senior point of contact to remove obstacles, facilitate alignment, and ensure initiatives progress effectively.Set and oversee standards for internal and external documentation, ensuring quality, clarity, and accessibility.Partner with leadership to enhance communication frameworks and align team priorities with broader organizational goals.Track operational commitments and team deliverables, ensuring transparency and accountability while providing regular updates to stakeholders.Act as a trusted advisor to technical and non-technical teams, driving continuous process improvements and operational excellence.Qualifications and Experience
Minimum of 5 years of experience in operational, technical, or process improvement roles.Proven ability to assess and refine workflows and team efficiencies at a senior level.Exceptional organizational, multitasking, and leadership skills.Expertise in creating and maintaining high-quality documentation and communication standards.Familiarity with tools and technologies used in software development and team collaboration.Demonstrated success in managing vendor relationships and facilitating cross-functional collaboration.Four-year degree from an accredited university or the equivalent combination of education and experience. (Bachelor's degree)Graduate Degree a Plus (Master's degree)In-depth understanding of hardware and software systems.Proficiency in various Operating Systems, networks, and technical tools.Familiarity with cloud computing, cybersecurity principles, and IT Infrastructure.Strong problem-solving skills to diagnose and resolve technical issues effectively.Excellent communication skills to explain Technical information to non-technical users.Analytical skills to assess complex problems and identify solutions.Time Management skills to prioritize tasks and meet deadlines.Ability to adapt to new technologies and learn quickly in a dynamic environment.Customer service orientation to provide high-quality support and maintain client satisfaction.Teamwork and collaboration skills to work with cross-functional teams and share knowledge.Leadership abilities to mentor junior support staff and drive continuous improvement.Adaptability to handle changing priorities and work under pressure.Attention to detail to ensure accurate documentation and follow-up on support tickets.Additional Information
Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.Staff will observe safety principles while performing the duties of the position.Staff may be required to travel and have a valid driver's license.May need to lift and move items up to 35 lbs on occasion.This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.Disclaimer : This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.Pay Range : $69,300-$104,000. Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.
Benefits Include :
Performance-based incentive paySMI Membership with monthly healthcare bonusHealth Insurance : MEC plan with employer HSA contribution401K Retirement plan with employer contributionLife InsuranceShort-term disabilityDependent Care Flexible Spending AccountTime Off : 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days 80 hours accrued for 48 weeks)Health club or home workout benefits for participating staffFormal staff development and leadership trainingSpiritual support and counseling through our staff support officeRepeatedly certified as a Best Christian Workplace
Salary : $69,300 - $104,000
