LSW Event Staff II: House Manager

Location : Main Campus - Homewood, AL

Job Type : Staff Part Time

Job Number : FY2500293

Division : Enrollment Management for Staff

Department : STA-Wright Center Operations

Opening Date : 08 / 26 / 2024

FLSA : Non-Exempt

Welcome to Samford University's application process powered by NeoEd!

You can submit an online application by clicking on the job title you are interested in and clicking on the "Apply" link! After viewing the Posting, click the 'Apply' tab. If this is the first time you are applying using our new online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload a saved document on your computer containing your information, or manually enter your personal information. This application will be saved and used to apply for future job openings.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to job qualification information. Demographic information is maintained only for statistical reporting and is not associated with individual applications.

It is important that you review any prepopulated information as applications must show all the relevant education and experience you possess. Incomplete applications may not be accepted.

Description

Wright Center House Manager coordinates event setup and directs front of house staffing to build relationships with patrons to positively impact their event experience; the House Manager is responsible for the smooth operation of the house during the run of the show for most events for Wright Center. The House Manager is also responsible for the day to day operation of the box office.

Job Duties

• Welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after the show

Responsible for managing all box office operations including supervising box office staff

Prepare the theatre for opening

Manage the ushers

Maintain communication with the stage manager

Oversee concessions and merchandise operations

Monitor the performance from start to finish

Conclude financial settlements with vendors

Maintain communication with custodial staff

Close the space after the event has ended and the audience has left

File event reports

Take charge during an emergency such as a medical issue, severe weather, fire, active shooter, etc.

Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness

Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending Samford events

Maintain a professional, neat and well-groomed appearance, adhering to LSW uniform requirements

Work varied shifts, including nights, weekends, and holidays

Build ticketing for events and manage box supplies and equipment

Works with Operations Manager to partner with other university departments, student groups, and off-campus users to ensure the success of events scheduled at Wright Center

Works closely with campus services such as Facilities, Public Safety, Catering, Custodial and others to help provide vital event and daily operations support

Provide first-rate customer service to patrons

Schedule, assign and train student usher staff

Direct usher and front of house staff on performance dates

Open and close the Samford Arts Box Office

Qualifications

One year of experience in theatre, events, or a related field

Proficient using two-way radios

Proof of eligibility to work in the United States

Certified or willing to obtain certification in CPR, AED, and first aid

Effective leadership and communication skills, decision-making skills, and persuasive interpersonal skills

Ability to be calm under pressure

Friendliness

Computer literacy

Knowledge of Samford and Samford values and culture

Punctuality and dependability

Ability to lift 10 lbs. waist high, and able to assist with set up of furniture for events as directed throughout shift

Ability to read small print as on tickets

Ability to climb steps repeatedly, descend / ascend ramps and inclines / declines, stand for long periods of time, and to bend, stretch, reach and kneel without restriction

Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark / dim / absence of lighting

Communicate effectively in English

Able to open theater doors repeatedly

Preferred Qualifications

Certain limited benefits are available for part time employees including the ability to participate in Samford's 403(b) plan with your own earnings (employer contributions are not available for this classification); free tickets to certain performances and / or sports events; bookstore discount and more.

Do you have a High School diploma or GED?

Do you have at least 1 year of related experience for this position?

Required Question