Atlassian Solution Architect (Jira/Confluence)

Position Summary

Samsung Austin Semiconductor is one of the most advanced semiconductor manufacturing facilities in the world with more than 3,000 employees and 2.45 million square feet of floor space. Samsung Austin Semiconductor has broad semiconductor process technology offerings serving customers in various application areas including mobile, consumer, networking/high performance computing, Internet of Things, RF and automotive. Since 1996, its parent company, Samsung Electronics Co., Ltd has invested approximately $17 billion in Samsung Austin Semiconductor’s Austin, Texas campus, making it one of the largest direct foreign investments in United States history. Samsung Austin Semiconductor is a premier employer who provides a great place to work, as well as advanced and upskilled training to thriving employees. Visit www.samsung.com/us/sas.

Samsung Austin Semiconductor strives to be the World's Best Foundry.

We are looking for an experienced Atlassian Solution Architect to support scalable and interoperable solutions on the Atlassian Jira, Jira Service Management, and Confluence platforms. Our team's mission is to empower the next evolution of technology innovation through thoughtful process and system integrations using the Atlassian suite. You will take an active role in creating solutions that will enable collaboration across the company while ensuring scalability, reliability, and performance across the platform. You will have a direct hand in delivering exciting, transformative projects that touch a wide variety of departments and are highly visible to all levels of leadership.

Role and Responsibilities

• Drive solution design, architecture, and implementation across Jira, Jira Service Management, and Confluence to enhance and support key business and technical processes, often including complex project delivery with third-party system integration and custom scripting (Groovy).
• Advocate and educate as a subject matter expert and a champion for best practices within the Atlassian platform among related IT project teams, Jira/Confluence super user groups, and ITSM process owners.
• Serve as application administrator for Jira, Jira Service Management, and Confluence, handling day-to-day administration tasks including routine maintenance, user management, creating & managing projects/spaces, and troubleshooting issues with end users.
• Actively collaborate with technical architects and infrastructure teams to support technical upgrades including software version upgrades, server-side maintenance, and other system administration events that will affect Atlassian products.
• May include periodic off-shift support for urgent issues to support 24x7 facility operations (team operates in a rotating on-call schedule).
• Work days and hours: 1st Shift: Mon-Fri 8A-5P.

Skills and Qualifications

• Bachelor Degree in Computer Science, Information Systems, Engineering, or related field.
• 2 years’ experience delivering both IT & business process solutions on the Atlassian platform (Server/Data Center preferred).
• Expertise in Jira and Confluence administration – including user management, troubleshooting permissions, complex JQL queries, and other day-to-day administration activities.
• Experience installing and upgrading Jira, Jira Service Management, and Confluence.
• Experience with extending Jira & Confluence functionality through JavaScript, Groovy, or Java.
• Conceptual and practical knowledge of SDLC, ITIL, and Agile Frameworks.
• One or more Atlassian certifications is a plus.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.