What are the responsibilities and job description for the Customer Service Representative position at San Anselmo Animal Hospital?
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Fun Working Environment
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, resolve complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Welcomes clients by greeting them in person or on the telephone; answers or refers inquiries in a professional and courteous manner.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person, by telephone or online.
- Keeps patient appointments on schedule by notifying technicians of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts clients by anticipating clients’ and patients’ anxieties; answering clients’ questions.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Collects client charges, records and updates financial information, processes insurance claims. Serves as a liasion between the clinic and insurance companies to ensure the greatest coverage benefit for clients.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipates needed supplies; places orders for supplies; verifies receipt of supplies; schedules equipment service and repairs; maintains cleanliness in lobby and reception area.
- Maintains prescription diet inventory and places weekly food order requests.
- Immediately alerts technicians and/or veterinarians about emergencies whether called in or walk-ins.
- Performs other related duties as requested.
- Document all customer interactions
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative in the veterinary field
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Salary : $22 - $28