What are the responsibilities and job description for the Patient Engagement Coordinator position at San Antonio Recovery Center?
Patient Engagement Coordinator
San Antonio Recovery Center is looking for a compassionate and organized Patient Engagement Coordinator.Leading and directing crisis operations, including crisis management, policies and procedures and the overall quality of care for the client. Manages the client care intervention procedure and assists clinical, medical, behavioral, facility operations and management teams. Works closely with the leadership team to report status and updates on family and ROI communication, client care, documentation, operations, and clients requiring immediate or constant attention.
Essential Job Functions
- Lead and manage the direct coordination of staff involving crisis clients.
- Manages the following staff members: Patient Engagement Coordinator.
- Responsible for managing crisis situations including leading efforts with staff to prevent clients from leaving ASA and addressing behavior and noncompliance. This includes making contact and coordinating with all active Releases of Information (ROI)
- Provides continuous training and education services for staff members in Crisis Management
- Responsible for maintaining accurate documentation of crisis clients daily
- Responsible for greeting and providing an orientation of all new clients to the facility and staff, with a focus on readmission clients
- Manages and oversees crisis services, recommends course of action for crisis clients, and assists in determination of individualized or additional care
- Assists with long term goals and planning to support the initiative of operational excellence
- Responsible for contacting the Executive Director immediately following any unusual occurrences (i.e., police, ambulance, inspectors, and/or public officials.)
- Contact the designated administrative/clinical personnel immediately following any unusual circumstances (i.e., ASA, relapses, inappropriate behavior, positive drug tests, etc.)
- Interface with families, treatment team members and case management daily
- Takes a call schedule as directed by the Executive Director with flexibility to change work schedule pending client and facility needs
- Creates and utilizes a method to measure performance and progress towards the Organizations established goals and strategic plan
- Assists in the coordination of client and facility searches as well as other custody & control areas including but not limited to urine drug testing
- Develops, monitors, and administers processes and procedures to maintain efficiency and quality, and supports the goals and strategic plan
- Formulate training and performance standards to maximize the client experience
- Creates and maintains management objectives and develops internal controls to ensure accountability
- Assists the leaders of each department with matters of client concerns or personnel concerns
- Remain up to date on all compliance guidelines and regulations and ensure all operations are carried out in accordance
- The ability to effectively make decisions to support organizational goals and strategic plans
- Working closely with other departments including Operations, Leadership, Medical, Case management, Clinical, and Admissions.
- Develop and maintain techniques for procedure and documentation.
- Other duties as assigned
Minimum Qualifications
- High School diploma or equivalent.
- 1-3 years; training or related field.
- Valid Driver’s license
- Required Background Check/Screening
- Satisfactory references from employers and/or professional peers
- Satisfactory CORI check/OIG and Pre-employment Drug Screen
- Ability to read and interpret written information; write clearly and informatively; edit work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrates group presentation skills; and participates in meetings.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- If in personal recovery, a minimum of 2 years clean and sober.
- Proven record of customer service skills
- Strategic thinker with effective planning skills
- Exhibits a supportive and collaborative leadership style
- Exceptional written, verbal and listening skills
- Demonstrated skills in problem solving, making sound decisions, completing tasks in a timely manner, delegating, and following up on tasks
- Models' professionalism, collaborative efforts, and teamwork.
- Exhibits good time management skills
- Demonstrated relationship building and organization skills
- Ability to multi-task and ensure expectations are consistently exceeded; ability to build and maintain timelines, budgets, and deliverables in a fast-paced environment.
- Strong interpersonal skills to interact with executive management, financial experts, and members of the organization to communicate ideas, management initiatives, strategic plans, goals, processes, and procedures
- Demonstrated interpersonal skills to work with physicians, patients, and staff at all levels, must have the ability to relate to people in a manner to win confidence and establish rapport
- Ability to establish and maintain effective working relationships with clients, family members, and other members of staff
- Ability to participate in the general daily programming, which allows for treatment team staffing, in-service meetings, and client meetings
Benefits:
- Competitive salary
- Comprehensive benefits package including medical, dental, vision and 401(K)
- Generous paid time off accrual
- Excellent growth and development opportunities
- Satisfying and rewarding work striving to overcome the opioid epidemic
What to expect from us:
San Antonio Recovery Center, a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.
San Antonio Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.
