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New Patient Coordinator / Full Time (417)

San Diego Digestive Disease Consultants Inc.
San Diego, CA Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/8/2025

Description

Position at San Diego Digestive Disease Consultants Inc.

Job Title : New Patient Coordinator

Location : San Diego Digestive Disease Consultants

Job Type : Full-time

Salary Range : $20.00-$22.00

Position Reports to : Practice Supervisor and Clinical Supervisor

About San Diego Digestive Disease Consultants :

San Diego Digestive Disease Consultants is a leading healthcare facility specializing in gastrointestinal care. We are committed to providing our patients with high-quality, comprehensive, and compassionate care. We are currently seeking a dedicated and organized New Patient Coordinator to join our team and ensure a smooth and efficient process for incoming referrals and scheduling of new patients.

Job Summary :

The New Patient Coordinator will be responsible for managing all aspects of incoming patient referrals and facilitating the scheduling process for new patients. This role plays a vital part in creating a positive first impression for our patients by ensuring a seamless and professional experience from the very beginning.

Key Responsibilities :

Referral Management :

  • Receive and process incoming patient referrals from various sources, including primary care physicians and other healthcare providers.
  • Verify referral information, ensuring all necessary details are accurate and complete.
  • Communicate with referring providers to gather any missing or required information.
  • Track referral status and maintain organized records for reporting and follow-up.

Scheduling and Coordination :

  • Contact new patients to schedule appointments, coordinating with their availability and the clinical team's schedule.
  • Provide patients with necessary appointment details, including date, time, location, and any pre-visit instructions.
  • Collaborate with the clinical team to ensure timely and efficient scheduling while prioritizing urgent cases.
  • Handle rescheduling and appointment cancellations as needed.
  • Patient Communication :

  • Be the initial point of contact for new patients, answering inquiries and providing information about the clinic and the scheduling process.
  • Maintain excellent patient relations, demonstrating empathy and professionalism in all interactions.
  • Keep patients informed of any changes to their appointments and address any concerns or questions they may have.
  • Administrative Support :

  • Assist with administrative tasks as needed, including maintaining patient records and managing scheduling software and databases.
  • Collaborate with the billing department to ensure insurance verification and authorization processes are completed.
  • Qualifications :

  • High school diploma or equivalent required; additional healthcare-related education is a plus.
  • Previous experience in a medical office or healthcare setting, with a focus on patient scheduling and coordination.
  • Strong organizational and time management skills, with an attention to detail.
  • Excellent communication skills, both in person and over the phone, with a friendly and compassionate demeanor.
  • Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using office software applications and scheduling software.
  • Knowledge of medical terminology is a plus.
  • Bilingual (English / Spanish) is required.
  • Benefits :

    Our benefits package includes health insurance (Medical, Dental, Vision), disability cover (Short / Long Term), life insurance (Basic Life / AD&D), Critical Illness and Accident Insurance, a 401K retirement plan, Pet Insurance, an Employee Assistance Program, discounted Health and Wellness Programs, and generous sick leave provisions.

    Schedule :

    M-F start time will be between 8 : 00 and 8 : 30, end time will be between 4 : 30 and 5 : 00 (standard business hours)

    San Diego Digestive Disease Consultants is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

    Salary : $20 - $22

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