Venue Systems Technician

DEPARTMENT:                    Information, Technology

REPORTS TO:                      Senior Director, Information Technology

STATUS:                              Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way. 

Your role as a Venue Systems Technician:  

You will provide first-level support for technological issues affecting venue systems and activations during games and special events at Petco Park. This role requires working nights and weekends to ensure smooth operations during all events. The ideal candidate is a results-oriented, thorough, and effective troubleshooter with excellent technical and strong customer service skills.

All the responsibilities we will trust you with:                             

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guest expectations
• Support system hardware at ticketing windows, entry gates, and other venue locations during games and events
• Provide desktop support for systems used during games and events
• Assist with the setup and maintenance of venue systems and activations
• Manage escalation of major issues to third-party support personnel
• Perform maintenance of hardware and software on desktops and laptops
• Maintain technical proficiency on all end-user computing platforms: personal computers and laptops, Windows 10/11, MacOS, Microsoft Office 365, internet applications, accounting applications, CRM, and other customized applications
• Assist with large hardware and software installations
• Update and make status changes to assigned Help Desk tickets in the management portal
• Work as an “apprentice” to the System Administrator and Network Manager to continuously expand skill set
• Provide assistance with IT projects as needed
• Participate in day-of-game and after-hours support rotation schedules
• Other duties as assigned

Your areas of knowledge and expertise that matter most:            

• Ability to work well with people in a support and training role
• Ability to effectively diagnose and repair computer hardware and software problems
• Understanding of computer networking concepts
• Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
• Excellent computer skills in a Microsoft Windows environment, including experience with MS Office products such as Word, Excel, Outlook, etc., and general knowledge of basic office equipment including copiers, laser printers, computers
• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Maintain consistent, punctual, and reliable attendance

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Associate’s degree, or equivalent experience, is preferred
• MacOS experience a plus
• Fluently bilingual in English/Spanish a plus
• Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
• You will be required to make yourself available for at least an 8-hour shift on dates designated as “All Hands-on Deck”. “All Hands-on Deck” dates are events requiring full staffing due to promotions and/or full venue concerts and events.
• Minimum physical requirements:  able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check 

Salary and additional compensation:

Per the California pay transparency law, the hourly pay rate for this position is $20.54. Part time, non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities.

The San Diego Padres are an Equal Opportunity Employer.

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Salary : $21