Volunteer Guest Services Coordinator - San Diego Zoo Safari Park

HOW YOU WILL IMPACT OUR MISSIONThe Guest Services Coordinator supports all areas of Guest Services as assigned; coordinates event logistics with other departments and outside parties; coordinates volunteers and staff as assigned; supports on site guest and event client communication as assigned; assures preparation of necessary materials and supplies; and provides proactive hospitality at all times. This position reports to the Guest Services Manager. WHAT YOU WILL DO Coordinates event logistics on behalf of Guest Services, including the work of event staff. Acts as liaison to other departments and outside parties. Supports all on site functions of Guest Services as assigned; Volunteer Services, Attractions & Transportation, Guest Ambassadors, and Admissions. Supports Duty Manager as required by responding to guest incidents, actively resolves guest complaints, ensures readiness of facilities, and provides proactive hospitality at all times. Coordinates administrative duties associated with operational readiness of assigned area within Guest Services department. Improves the guest experience through thoughtful and deliberate attention to detail.   WHAT WE ARE LOOKING FOR Experience working in Guest Service positions desired. Computer proficiency and strong communication skills both verbal and written needed.    JOB EXPERIENCE Experience and/or course work that demonstrates general knowledge of tourism, hospitality, event/meeting coordination, fund-raising, group sales, catering, or recreational experience.   EDUCATION AND CERTIFICATIONS Bachelor's Degree in communication, public relations, marketing, business administration, hospitality management, or a related field or equivalent specialized training.   SKILLS AND KNOWLEDGE Ability to work effectively with teams and with others in a diverse environment. Effective customer relations skills and practices. Able to use office and radio equipment. Must have strong verbal and written communication skills. Must have strong attention-to-detail.

Salary : $21 - $0