Direct Services Coordinator

Job Title:  Direct Services Coordinator for Stop The Hate  

About Us:  

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming.  

About Stop The Hate: 

The ‘Stop The Hate’ program is a wide-ranging, multi-faceted initiative designed to address the complex convergence of anti-Asian American & Pacific Islander (AAPI) LGBTQ hate, violence, and crime in an ambitious, holistic, and trauma-informed manner. The program will apply San Francisco Community Health Center's (SFCHC) unparalleled experience in working with and serving vulnerable API communities to develop an integrated program that responds to and addresses the long-term needs of victims and survivors of hate incidents while creating new initiatives and partnerships to raise awareness of AAPI LGBTQ violence and to implement effective preventative and coalition-based strategies regarding this issue. 

We believe that everyone deserves access to the highest quality care served with dignity and respect 

About You:  

• You focus and center your work around giving a high level of customer service. 
• You are empathetic responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set. 
• You feel that everyone deserves dignity and respect. 
• You pay attention to details no matter how big or small. 
• You collaborate well in a diverse and cross-functional workplace.

Role Summary: 

The Direct Services Coordinator will conduct, coordinate, and facilitate direct support, intervention, and prevention services for AAPI LGBTQ clients and communities. The ideal candidate will have demonstrated experience in planning and leading direct client prevention services within complex social service systems. 
This role will protect and steward the integrity and reputation of San Francisco Community Health Center and its mission.  

Key Responsibilities: 

• Schedule ongoing anti-violence training sessions and support groups for AAPI LGBTQ individuals, including Seeking Safety sessions.
• Develop and implement AAPI transgender-specific anti-hate and anti-violence programming.
• Identify and schedule external providers to conduct self-defense, de-escalation, and other prevention courses for clients.
• Develop and implement the project's after-hours escort service for AAPI LGBTQ elders.
• Assist the Program Manager with training and orienting 4 Peer Ambassadors for the AAPI LGBTQ elderly escort service.
• Provide counseling for survivors of violence and create referrals to professional mental health services within the agency.
• Assist in planning the program's two annual staff planning retreats.
• Ensure that anti-hate and anti-violence activities are embedded within all relevant SFCHC programs and services, including the agency's new multi-service homeless and transgender drop-in centers.
• Conduct outreach to local, public, and private agencies, programs, and services that involve AAPI LGBTQ individuals to discuss and develop new collaborative approaches to addressing anti-AAPI LGBTQ hate and violence.
• Conduct presentations and educational sessions that raise awareness of the problem of AAPI LGBTQ hate and violence, involving trained speakers and Peer Ambassador.
• Ensure staff and peer participation in a wide range of local planning bodies and coalitions to ensure the incorporation of AAPI LGBTQ hate and violence issues within community planning efforts.
• Continually evaluate the program's effectiveness and improve client satisfaction and engagement.
• Will be required to work some evenings to facilitate groups and some weekends for outreach events.

Qualifications:  

• Bachelor's Degree in a health or social services related field. A combination of experience and education will be considered.
• 2-3 year of experience developing program curricula, and teaching in community-based settings.
• Experience developing, administering, and facilitating groups.
• Extensive knowledge and experience with AAPI issues, community violence, and mental health issues.
• Demonstrated experience in social service navigation and linkage/engagement in behavioral health services.
• Extensive experience in developing program monitoring reports, contracts management; with strong attention to detail.
• Proven understanding of the impact of social determinants of health on marginalized communities.
• Must possess a strong desire for positive social change.
• Experience and enthusiasm for public speaking.
• Must obtain TB clearance (within past 12 months) and complete background check upon hire.
• Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof.

Preferred: 

• Experience working in transgender and gender nonconforming communities.
• Proven ability as an effective group facilitator with experience in planning, leading, and implementing prevention initiatives.
• Proficiency with Microsoft Office suites, Google suites, Canva, Adobe, etc.
• Reliable means of transportation.
• Experience working in an FQHC or other type of Community Health Center. 

Benefits:  

Competitive compensation 
Comprehensive health, vision, and dental insurance 
Company sponsored life, and long-term disability insurance 
Generous paid time off including paid holidays 
Company-sponsored retirement plan 
Opportunities for professional growth and development 

 
EEOC Statement: 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors