What are the responsibilities and job description for the Epic Patient Access Applications Technical Lead - Dept. of Public Health (9976) position at San Francisco Department of Public Health?
About
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
The applicant pool resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH.
Role Description
The Department of Public Health (DPH) is looking to hire an Epic Patient Access Applications Technical Lead position to help design, develop, implement, maintain, optimize and support DPH's unified electronic health record solution.
The San Francisco Department of Public Health (SFDPH) is the largest Department within the City and County of San Francisco. With an annual operating budget of $2.4 billion, SFDPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.
Essential Duties
License and Certification:
Epic Certification in Epic Cadence or Prelude
Experience
Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management. Additionally, five (5) years of these experience should be in the area of Epic Cadence or Prelude or supporting Epic applications.
Education
An associate degree or above in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
Desired Qualifications
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
What else should I know?
How To Apply
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov .
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link .
Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Additional information regarding Employment with the City and County of San Francisco:
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
- Application Opening : February 21, 2025
- Application Deadline : Application filing will close on or after March 7th
- Salary: $159,692.00 to $200,850.00 Annually
- Appointment Type: Permanent Exempt
The applicant pool resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH.
Role Description
The Department of Public Health (DPH) is looking to hire an Epic Patient Access Applications Technical Lead position to help design, develop, implement, maintain, optimize and support DPH's unified electronic health record solution.
The San Francisco Department of Public Health (SFDPH) is the largest Department within the City and County of San Francisco. With an annual operating budget of $2.4 billion, SFDPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.
Essential Duties
- Provides direct ongoing guidance and/or supervision to other IS Business Analysts, or serves as the top application authority for one or more related application modules or systems.
- To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices.
- Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management.
- Optimize system designs through review and analysis of user needs; customize systems through design and administration.
- Identify opportunities for improvements in business processes through automation; make recommendations for new procedures and applications.
- Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; prepare cost estimates and schedules for modifications; set scope, boundaries and objectives for system' functions and interfaces based on departmental needs.
- Design, develop and implement new systems to support departmental activities.
- Define system requirements; design, code, test and debug systems; train users on new applications.
- Develop or modify system design: write detailed design specifications.
- Provide advice on the functionality of new programs and compatibility of modifications to ensure user needs are met.
- Evaluate software and hardware products on multiple platforms; make recommendations for compatibility, based on user requirements and systems analysis.
- Provide analysis and technical support for highly complex systems; troubleshoot systems problems; implement solutions.
- Support and maintain highly technical systems or networks; analyze and evaluate systems for cost effective and efficient performance; recommend modifications.
- Coordinate the efforts of analysts, engineers and operators in the implementation of projects spanning multiple systems and sites; multiple platforms.
- Manage and monitor the progress of contractors and vendors; resolve problems.
- Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.
- Prioritizes competing requests for services.
- Manages critical timelines effectively.
- Documents work and adheres to change control procedures.
- Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.
- May perform other duties as assigned/required.
License and Certification:
Epic Certification in Epic Cadence or Prelude
Experience
Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management. Additionally, five (5) years of these experience should be in the area of Epic Cadence or Prelude or supporting Epic applications.
Education
An associate degree or above in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
Desired Qualifications
- Experience with full lifecycle of Epic implementation and/or Epic upgrade.
- Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events.
- Background and knowledge of primary care workflows.
- Understanding of the core functions and processes of the front office.
- Understanding of the medical office's integration with other departments in the organization.
- Strong comprehension of revenue cycle management.
- Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint).
- Knowledge of flow diagramming applications and collaboration platforms, SharePoint.
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
What else should I know?
How To Apply
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov .
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link .
Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Additional information regarding Employment with the City and County of San Francisco:
- Information about the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Workers
- Reasonable Accommodation
- Right to Work
- Copies of Application Documents
- Diversity Statement
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Salary : $159,692 - $200,850
