Events and Audio Visual Services Program Manager I

Job Summary

Under general direction of the Coordinator of Operations and Support Services, independently performs audio-visual systems design, implementation, maintenance, and troubleshooting; gather and collect information, analyze, document, and report on findings, impact, and potential solutions; provide advanced technical and project support for a large and diverse user environment within a large, multi-campus, heterogeneous network; stay current with advancements in audio-visual technologies, and explore growth opportunities and trends. Plans, coordinates, supervises, monitors, and maintains the efficient operation and scheduling of on and offsite audio-visual systems, presentation systems, and event support. Serves as a liaison with the Information Technology department for intercom and building security systems including but not limited to access control, surveillance, and intrusion systems.

Essential Functions

Essential functions may include, but are not limited to:

1. Work effectively with school districts, community organizations, government agencies, parents, students, and/or staff.

2. Maintain confidentiality on issues concerning program and staff.

3. Supervise and evaluate staff.

4. Participate, coordinate, or conduct a variety of meetings, committees, trainings, workshops, and/or conferences in order to present materials and information concerning department programs, services, operations, and activities; represent the SJCOE at local, regional, and state meetings, conferences, inservices, boards, councils, and events.

5. Maintain current knowledge and interpret applicable rules, regulations, policies, procedures, contracts, State and Federal laws, codes, and regulations.

6. Communicate effectively both orally and in writing.

7. Analyze situations accurately and adopt an effective course of action.

8. Establish and maintain cooperative and effective working relationships with others.

9. Work independently with little direction.

10. Meet schedules and timelines.

11. Prepare reports as needed for program.

12. Oversee and manage budgets.

13. Utilize computing hardware and software, word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling, and user support.

14. Receive calls for assistance, installations, and general maintenance; log calls, prioritize and take appropriate action to ensure a satisfactory response with acceptable time frames for customers; provide status reports on all requests.

15. Provide training and support to a diverse customer base in the proper installation and maintenance of A/V systems along with policies and procedures related to technology.

16. Maintain an advanced level of technical knowledge and skills involving computing and software architecture, implementation and troubleshooting, A/V practices, equipment, and trends.

17. Design, install, test, operate, monitor, and maintain new and existing A/V systems.

18. Research, test, recommend, implement, and maintain new products, technologies, and trends that will enhance and increase the technical productivity, security and levels of service provided by the Operations and Support Services Department.

19. Analyze existing or proposed projects and requests to determine the feasibility for technical adaptation; prepare project proposals, quote requests, and provide research and implementation documentation on project implementation.

20. Create clear and concise technical documentation on A/V systems and procedures, coordinate testing and evaluation of vendor software and hardware.

21. Lead contractors and coordinate flow of work and ensure that deadlines are met.

22. Develop audio-visual project plans, meet with vendors, and oversee implementation.

23. Maintain current knowledge of Audio-Visual systems and designs.

24. Coordinate and lead all audio-visual support requests made by the San Joaquin County Office of Education.

25. Participate and make recommendations regarding the formulation of department standards.

26. Respond to a rapidly changing technical environment and the requirements of customers.

27. Comply with all standards, procedures, controls, and policies as established by San Joaquin County Office of Education, participating school districts, and the Operations and Support Services department.

28. All other duties as assigned.

Requirements / Qualifications

Possess a Bachelor’s Degree from an accredited College or University with a concentration in computer-related technology and/or Business Administration, or equivalent experience. Experience in providing professional AV support, setup, and operation, as well as technical customer service.

If you meet the minimum requirements and are interested in applying for this position, you must apply online and attach the following documents to complete your application: one formal letter of interest, a resume and three letters of recommendation (preferably dated within the past year). Please be sure to include all of these documents along with your completed and submitted application by the deadline date. If you need assistance with this process, please call (209) 468-4995.

Job Type: Full-time

Pay: From $91,806.40 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $91,806