What are the responsibilities and job description for the Network Services Program Manager I position at San Joaquin County Office of Education?
Job Summary
Under general direction of the Director of Networking, independently performs network design, implementation, maintenance, and troubleshooting; gather and collect information, analyze, document, and report on findings, impact, and potential solutions; provide advanced technical and project support for a large and diverse user environment within a large, multi-campus, heterogeneous network; maintain knowledge of current network technologies and explore growth opportunities and trends. Plans, coordinates, supervises, monitors, and maintains the efficient operation and scheduling of network operations. Assumes the responsibilities of the Director of Networking in his or her absence.
Essential Functions
Essential functions may include, but are not limited to:
1. Work effectively with school districts, community organizations, government agencies, parents, students, and/or staff.
2. Maintain confidentiality on issues concerning program and staff.
3. Supervises, leads, and evaluates staff.
4. Participate, coordinate, or conduct a variety of meetings, staff development, committees, trainings, workshops, and/or conferences in order to present material and information concerning department programs, services, operations, and activities. Represent the SJCOE at local, regional, and state meetings, conferences, in-services, boards, councils, and events.
5. Maintain current knowledge and interprets applicable rules, regulations, policies, procedures, contracts, State and Federal laws, codes and regulations.
6. Communicate effectively both orally and in writing.
7. Analyze situations accurately and adopts an effective course of action.
8. Establish and maintain cooperative and effective working relationships with others.
9. Work independently with little direction.
10. Meet schedules and timelines.
11. Prepare reports as needed for program.
12. Utilize computing hardware and software, word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling and user support.
13. Receive calls for assistance, installations, and general maintenance; log calls, prioritize and take appropriate action to ensure a satisfactory response with acceptable time frames for customers; provide status reports on all requests.
14. Provide training and support to a diverse customer base in the proper installation and maintenance of network hardware and software systems along with policies and procedures related to technology.
15. Maintain an advanced level of technical knowledge and skills involving computing and software architecture, implementation and troubleshooting, networking practices, equipment, and trends.
16. Design, install, test, operate, monitor, and maintain new and existing wired and wireless networks.
17. Research, test, recommend, implement, and maintain new products, technologies, and trends that will enhance and increase the technical productivity, security and levels of service provided by the Information Technology Department.
18. Analyze existing or proposed projects and requests to determine the feasibility for technical adaptation; prepare project proposals and quote requests and provide research and implementation documentation on project implementation.
19. Create clear and concise technical documentation on Enterprise level systems and procedures; coordinate testing and evaluation of vendor software and hardware.
20. Lead wiring contractors and coordinate flow of work and ensure that deadlines are met.
21. Develop audio-visual project plans, meet with vendors, and oversee implementation.
22. Maintain current knowledge of Audio-Visual systems and designs.
23. Coordinate and lead all audio-visual support requests made by the San Joaquin County Office of Education.
24. Participate and make recommendations regarding the formulation of department standards.
25. Respond to a rapidly changing technical environment and the requirements of customers.
26. Comply with all standards, procedures, controls, and policies as established by San Joaquin County Office of Education, participating school districts, and the Information Technology department.
27. All other duties as assigned.
Requirements / Qualifications
Possess a Bachelor’s Degree from an accredited College or University with a concentration in computer-related technology and/or Business Administration; or equivalent experience in management information systems.
If you meet the minimum requirements and are interested in applying for this position, you must apply online and attach the following documents to complete your application: one formal letter of interest, one resume and three letters of recommendation (preferably dated within the past year). Please be sure to include all of these documents along with your completed and submitted application by the deadline date. If you need assistance with this process, please call (209) 468-4995.
Job Type: Full-time
Pay: From $91,806.40 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $91,806
