What are the responsibilities and job description for the Technical Support Specialist II position at San Joaquin County Office of Education?
Job Summary
Under the general direction of the Technology Manager, performs a variety of tasks including operation and installation of Chromebook, Macintosh and Windows operating systems and mobile computing devices along with a variety of peripheral and network equipment; assists customers to determine cause and resolution of problems. Perform other related duties as required.
Essential Functions
Essential functions may include, but are not limited to:
1. Work effectively with school districts, community organizations, government agencies, parents, students, and/or staff.
2. Maintain confidentiality on issues concerning program and staff.
3. Participate, coordinate, or conduct a variety of meetings, staff development, committees, trainings, workshops, and/or conferences in order to present material and information concerning department programs, services, operations, and activities.
4. Represent the SJCOE at local, regional, and state meetings, conferences, in-services, boards, councils, and events.
5. Communicate effectively both orally and in writing.
6. Analyze situations accurately and adopts an effective course of action.
7. Establish and maintain cooperative and effective working relationships with others.
8. Work independently with little direction.
9. Meet schedules and timelines.
10. Utilizes computing hardware and software, word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling and user support.
11. Receives calls for assistance, installations, and general maintenance; logs calls, prioritizes and takes appropriate action to ensure a satisfactory response with acceptable time frames for customers; provides status reports on all requests.
12. Provides training and support to a diverse customer base in the proper application of computing hardware and software systems along with policies and procedures related to technology.
13. Maintains a current level of technical knowledge and skills involving computing and software architecture, implementation and troubleshooting, equipment and trends.
14. Installs, tests, operates, monitors and maintains operating systems and applications (word processing, spreadsheets, virus protection, and others), Databases, Network/Internet applications (email, Internet browsers, backup and others) on Chromebooks, Macintosh, Windows and mobile computing devices.
15. Responds to a rapidly changing technical environment and the requirements of customers.
16. Complies with all standards, procedures, controls, and policies as established by San Joaquin County Office of Education, participating school districts, and the Technology department.
17. Perform other related duties as required.
Requirements / Qualifications
- Possess a Bachelor’s Degree from an accredited College or University with a concentration in computer-related technology and/or Business Administration; or equivalent experience in management information systems.
- Three years increasingly responsible experience with information systems including network, computing devices, maintenance and troubleshooting.
Job Type: Full-time
Pay: $67,800.00 - $82,488.00 per year
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $67,800 - $82,488
