What are the responsibilities and job description for the Technical Support Specialist position at VirtualVocations?
A company is looking for a Specialist I, Tech Support.Key ResponsibilitiesProvide technical and application support to clients via telephone and remote accessDocument troubleshooting processes and resolutions in support softwareCollaborate with internal teams to resolve client-reported incidents effectivelyRequired QualificationsBachelor's degree in Computer Science or related discipline, or equivalent education and experience2 years of experience in customer service, software, or a similar environmentRelevant technical certifications (e.g., CompTIA A , Microsoft, AWS, Health IT) are a plusKnowledge of SQL and healthcare data standards (e.g., HL7, FHIR, DICOM)Ability to work flexible hours, including nights and weekends, as needed
