What are the responsibilities and job description for the Customer Success Manager (SaaS) position at Sana Commerce?
Company Description
At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.
What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity.
Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment.
At Sana Commerce, we’re looking for a Customer Success Manager who will be responsible for ensuring value and satisfaction of customers, driving high renewal rates and expansion results. In this role, you will manage a portfolio of approximately 80 low-touch customers in North America as part of the Americas Customer Success team.
What you'll get:
- The opportunity to make an impact at a fast-growing SaaS scale-up;
- Working closely with global leaders on strategic initiatives;
- Up to 3 weeks “work from anywhere” per year;
- A hybrid working model – 3 days from the office, 2 days from home.
Job Description
What you'll be doing:
- Being in the lead of your own portfolio of B2B customers in North America;
- Building and maintaining deeply rooted relationships with your customers;
- Creating personalized success plans and doing in-depth Business Reviews with your customers with a focus on creating value and/or saving costs;
- Advising on their e-commerce strategy and how the Sana Products and Add-ons can help them achieve these objectives;
- Optimizing the commercial outcomes of your accounts, and preventing churn by taking actions on identified risks;
- Be an internal advocate for your customers, as well as help our product grow by sharing feedback with our product teams.
Qualifications
What you'll bring:
- A bachelor’s degree;
- At least 3 years of relevant commercial business experience working with (SaaS) B2B software, with at least 1 year in a Customer Success Manager role;
- Strong analytical skills with clear and effective communication;
- Effective time management and prioritisation skills;
- Ability to work 2–3 days per week at our new office in Las Colinas!
Who we are:
So, what does it mean to be a part of the Sana Commerce team?
At Sana Commerce, our values guide how we work, collaborate, and drive success.
- Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed. - Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow. - Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward. - Bold Together. "We dare to be bold because we have each other’s back."
We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.
Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!
Additional Information
All your information will be kept confidential according to EEO guidelines.