Hotel Night Auditor

Hotel Night Auditor
Job Summary: The Hotel Night Auditor is responsible for overseeing the hotel’s operations during the night shift. This includes auditing financial transactions, assisting with guest check-ins and check-outs, providing customer service, and preparing the hotel for the next business day.
Key Responsibilities:

• Night Auditing: Review and reconcile the day’s transactions, including checking the accuracy of room charges, payments, and other charges (e.g., restaurant or spa services) to ensure they match guest folios.
• Financial Reporting: Prepare daily financial reports, including revenue, occupancy, and daily totals, ensuring that all financial data is accurate for management review.
• Guest Check-ins/Check-outs: Assist late-arriving guests with check-in procedures, ensure accurate guest information is recorded, and process check-outs for guests leaving early or during the night shift.
• Handling Payments: Process payments for guests staying overnight, including cash, credit card, or room charge transactions, ensuring all payments are recorded accurately.
• Customer Service: Address any guest inquiries, complaints, or special requests during the night shift, providing solutions to enhance guest satisfaction.
• System Updates: Update the hotel’s PEP (PMS) to ensure all guest details are current and accurate for the following day.
• Security and Safety: Monitor the security of the hotel during the night shift by ensuring the safety and well-being of guests, conducting periodic checks of the property, and responding to emergency situations if needed.
• Back Office Support: Assist in preparing reports, updating records, and supporting hotel management with administrative tasks related to accounting, bookings, and guest information.
• Communication: Communicate any issues or discrepancies from the night shift to the morning team to ensure a smooth transition and resolve any outstanding matters.
• Maintain Cleanliness: Ensure the front desk area is neat and organized and maintain an orderly work environment throughout the shift.

Skills and Qualifications:

• Strong Attention to Detail: Ability to accurately review and reconcile financial transactions and ensure the proper documentation of all transactions.
• Accounting or Finance Knowledge: Understanding of basic accounting principles and familiarity with hotel accounting software or PEP (PMS).
• Customer Service Skills: Ability to handle guest inquiries, complaints, and requests in a professional and efficient manner.
• Problem-Solving Skills: Ability to resolve discrepancies, address guest concerns, and troubleshoot issues independently during overnight hours.
• Multitasking: Ability to handle multiple tasks, such as auditing, checking in guests, and responding to emergencies, simultaneously.
• Computer Proficiency: Familiarity with hotel management software, point-of-sale (POS) systems, and general office software.
• Communication Skills: Strong verbal and written communication skills to relay information accurately and professionally to guests and the next shift.
• Professionalism: Maintain a polished and professional demeanor when interacting with guests and colleagues.

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in hotel front desk operations is highly preferred but not required.
• Experience with hotel property management software is an advantage.

Work Environment:

• Typically works in the front desk area or an office during overnight shifts.
• May involve extended periods of sitting or standing, along with light physical activity (e.g., walking the premises for security checks).
• Work hours are usually late-night to early-morning shifts, including weekends and holidays.

Physical Demands:

• Ability to remain alert and focused during night shifts.
• Ability to stand or sit for long periods of time.
• Occasionally lifting or moving light objects, such as documents or supplies.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Rancho Cucamonga, CA 91739 (Required)

Work Location: In person

Salary : $18 - $19