What are the responsibilities and job description for the Housekeeping Manager position at Sanderling Resort?
About Us:
#PGH-BMC
Location Description:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!)
Overview:
Housekeeping Manager
About The Position
The Housekeeping Manager plays in integral leadership role in ensuring that each of our guests have exceptional Resort accommodations. The Housekeeping Manager is responsible for ensuring guest interactions with staff are positive while communicating with both employees and guests in a friendly, respectful manner. The Housekeeping Manager will set the example of Pyramid’s “People First” Core Value and “Be the Difference”.
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:
The Housekeeping Manager will act as the Housekeeping Director when the Director is not on property and spends much of the workday inspecting guest rooms and public space to ensure cleanliness standards are achieved. This position will also clean guest rooms and work in laundry as needed and train/onboard new employees to meet our company standards. The Housekeeping Manager also will open the house, create boards, run the morning pre-shift and ensure the workday is organized and staffing levels are up to par.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work according to business need. A flexible schedule is a key to success for this role.
ESSENTIAL FUNCTIONS:
- Oversee the performance and elite cleaning standards of the housekeeping department. All VIP rooms are the responsibility of the Housekeeping Manager.
- Assist and supervise the housekeeping team to include both “on the floor” and administrative responsibilities.
- Complete schedules and morning assignments/boards for the housekeeping team.
- Conduct pre-shift meetings to communicate important information to the team at the start of their day, complete thorough and timely pass down notes to set the next shift up for success.
- Strategically prioritize and direct the work of staff, adjusting and problem solving when needed.
- Conduct training of team members and inspections of trainee rooms.
- Update and monitor room statuses throughout the day on the hotel computer system, work with the front office team to communicate accurately and efficiently.
- Evaluate the performance and accountability of staff, provide coaching when applicable. Administer disciplinary action when needed.
- Maintain the highest standards of confidentiality, as it relates to any staff member.
- Asist in interviewing candidates with the Director of Housekeeping.
- Develop and conduct regular recognition programs for the department.
- Report deficiencies and maintenance issues to appropriate departments, communicate pertinent information with property leadership.
- Maintain schedule of all weekly/monthly special projects.
- Assist in the yearly and monthly budget process.
- Remain alert, courteous, respectful and helpful to guests and co-workers at all times, address complaints as necessary.
- Oversee the lost and found system.
- Assist all other departments as needed to ensure the success of the overall operation of the property. The Housekeeping Manager is responsible for building strong working relationships with all other Operations teams.
- Ensure that all associates are held to the highest standards regarding security at the property and all key’s and entrance codes are strictly monitored for the safety and security of our guests and staff.
- Any other reasonable tasks as assigned.
QUALIFICATIONS:
- Must have Intermediate computer skills with Microsoft Office Products, Word, Excel, PowerPoint, Outlook and Opera preferred
- Requires good communication skills, both verbal and written
- Ability to supervise staff, including but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
- Knowledge or ability to implement housekeeping service techniques and cost controls such as manpower, productivity metrics and other expenses.
- 4-year degree preferred
- Time management skills
- Ability to make strategic decisions and positively lead a team
- Ability to move, traverse property distances, position self to reach corners on floors and high places, observe conditions, detect odors, position and navigate carts weighing up to 75lbs in tight spaces, operate laundry equipment, use spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
