What are the responsibilities and job description for the Assistant Front Office Manager position at Sandestin Investments LLC?
Join a dynamic team where every day brings new challenges and opportunities to create unforgettable guest experiences! As the Assistant Director of Front Office, you'll be the heartbeat of the resort, leading a passionate team, solving exciting challenges, and making guests’ vacations truly special. Plus, you’ll enjoy stunning resort views, meet interesting people from around the world, and be part of a supportive leadership team that values your growth. If you thrive in a fast-paced, rewarding environment, this is the perfect role for you!
General Purpose:
Provide leadership and support to the Front Office team, ensuring seamless daily operations and delivering exceptional guest service.
Essential Duties & Responsibilities:
- Oversee day-to-day Front Office operations, ensuring efficiency and adherence to resort standards.
- Supervise and coordinate the activities of Front Desk Agents, fostering a culture of outstanding guest service.
- Ensure all front desk procedures are executed accurately, including shift closings, room deposits, refunds, and rebates.
- Train and develop Front Desk Agents, monitor performance, and provide coaching as needed.
- Prepare staffing schedules, process payroll, and manage labor costs within budgetary guidelines.
- Conduct regular Front Desk meetings, addressing operational updates, training needs, and staff concerns.
- Perform daily house counts, review arrivals and departures, and proactively address potential room assignment issues.
- Provide guidance to staff to maximize occupancy and revenue opportunities.
- Investigate and resolve guest disputes, billing issues, and housekeeping discrepancies.
- Conduct shift briefings to communicate important updates, special requests, and service priorities.
- Perform check-in and check-out procedures as needed, ensuring a smooth guest experience.
- Take ownership of guest concerns and implement prompt, effective solutions.
- Other duties as assigned.
Qualifications & Experience:
- Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
- A minimum of one to two years of supervisory experience in front office operations, or an equivalent combination of education and experience.
- Strong leadership skills with the ability to build and maintain positive relationships with staff and guests.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Strong problem-solving skills with the ability to analyze and resolve issues efficiently.
- Ability to multitask and work effectively in a fast-paced environment.
Physical Requirements:
- Ability to work both indoors and outdoors, with exposure to varying temperatures.
- Must be able to stand and move continuously for up to five hours at a time.
- Ability to lift and carry up to 25 lbs. as needed.
- Frequent walking, bending, climbing, and repetitive motions required.
- Strong visual acuity and manual dexterity for operating equipment and handling tasks.
- Continuous talking and hearing to effectively communicate with guests and team members.
EOE M/F/D/V
