Housekeeping Dispatch- Hotel Effie

Be the heartbeat of Hotel Effie’s housekeeping team! As a Dispatch Agent, you’ll keep things running smoothly behind the scenes, all while working in a vibrant, luxury resort setting. If you love staying organized, connecting with people, and being part of a dynamic team, this is your chance to shine—plus, who wouldn’t want to work steps away from the beautiful beaches of Sandestin?

Position Summary:
The Housekeeping Dispatch Agent is responsible for coordinating and streamlining communication between the housekeeping team, front desk, and other departments. This individual ensures that room statuses are updated in a timely manner, guest requests are fulfilled promptly, and any operational issues are addressed efficiently. The role requires excellent communication, organizational skills, and the ability to multitask in a fast-paced environment.

Essential Duties and Responsibilities:

• Manage and monitor the housekeeping dispatch system to assign and track daily room cleaning tasks for room attendants and housepersons.
• Communicate room status updates promptly to the front desk to ensure efficient check-in and check-out processes.
• Respond to guest requests related to housekeeping (e.g., additional amenities, extra towels, etc.) and ensure timely delivery by coordinating with the appropriate team member.
• Track and update real-time room status changes in the property management system (PMS).
• Serve as the central communication point for the housekeeping department, ensuring efficient relay of information between housekeeping, maintenance, and other departments.
• Handle incoming calls, emails, and messages from team members or guests professionally and efficiently.
• Monitor inventory levels of housekeeping supplies and notify the appropriate manager of replenishment needs.
• Assist in preparing daily housekeeping reports and shift handovers for smooth operations.
• Address and escalate any operational issues or guest concerns to the Housekeeping Manager.

Qualifications:

• Previous experience in a hospitality or dispatch role preferred.
• Strong communication skills and ability to multitask effectively.
• Familiarity with property management systems (PMS) such as Opera or similar platforms is a plus.
• Detail-oriented and highly organized with the ability to prioritize tasks.
• Ability to work in a fast-paced environment while maintaining professionalism and composure.
• Team player with a positive attitude and a commitment to exceptional guest service.

Physical Requirements:

• Ability to sit at a desk and use a computer or phone for extended periods.
• Frequent standing and walking to coordinate with team members in different areas of the property.
• Ability to lift and carry up to 20 pounds occasionally to assist with delivering guest requests.
• Comfortable working in various environments, including guest rooms, laundry areas, and housekeeping offices.
• Ability to bend, stoop, and reach occasionally as needed.

Work Schedule:

• Must be available to work flexible shifts, including weekends and holidays, based on operational needs.

EOE M/D/F/V