Housekeeping Supervisor- Hotel Effie

Job Summary:
The Housekeeping Supervisor plays a vital role in ensuring the high standards of cleanliness and guest satisfaction at Hotel Effie, Autograph Collection located at Sandestin Golf & Beach Resort. This position requires leadership, excellent organizational skills, and a dedication to delivering superior housekeeping services. The supervisor will oversee daily housekeeping operations, manage the team, and ensure that all areas of the hotel meet cleanliness standards.

Key Responsibilities:

• Supervise, train, and motivate the housekeeping staff, ensuring service standards are met and exceeded.
• Schedule and assign daily tasks, inspections, and deep cleaning projects to the housekeeping team.
• Conduct regular room inspections to verify cleanliness and adherence to established standards.
• Oversee inventory management, maintaining an adequate supply of cleaning materials and linens.
• Collaborate with the Housekeeping Manager to set performance goals, monitor performance, and provide feedback to team members.
• Address guest requests, complaints, and inquiries in a timely and professional manner.
• Ensure a safe and sanitary work environment by following all health and safety protocols.
• Participate in the recruitment and onboarding process for new housekeeping staff.
• Prepare reports, maintain accurate records, and submit them to the Housekeeping Manager.
• Coordinate with other departments, such as maintenance, to meet the hotel’s cleanliness and maintenance needs.

Qualifications:

• Previous housekeeping experience in a supervisory role preferred.
• Strong organizational and time management skills.
• Excellent communication and leadership abilities.
• Keen attention to detail and a commitment to maintaining high cleanliness standards.
• Knowledge of housekeeping equipment and cleaning techniques.
• A strong customer service orientation.
• Flexibility to work various shifts, including weekends and holidays.
• Familiarity with the hospitality industry is a plus.

Physical Requirements:

• Ability to stand, walk, and perform physical tasks for extended periods.
• Must be able to lift, push, and pull heavy objects, including furniture and equipment.
• Good vision and manual dexterity for tasks such as cleaning and room inspections.
• Ability to work in various environments, including both indoor and outdoor settings.
• Physical fitness is required, including the ability to climb stairs, ladders, and perform physical tasks as needed.
• Some units are spread throughout the property, requiring walking in outdoor elements between buildings.
• Must be able to push housekeeping carts outside as necessary.

EOE M/D/F/V