COMMUNITY DEVELOPMENT MANAGER

Description

Love events? Love the community? You’ll love it at Sandia Area! We’re looking for a Community Development Manager to join our Marketing team. You’ll build relationships, grow partnerships, and make sure our credit union stays connected with the communities we serve. You’ll also plan and run events, lead financial education initiatives, and find new ways to boost membership and brand awareness. This role also involves guiding a team, collaborating with marketing, and representing Sandia Area at community events. If you love engaging with people and making a positive impact, this is the job for you. Help us strengthen our presence in Albuquerque, Santa Fe, and beyond!

Overall Job Purpose

At Sandia Area Federal Credit Union, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a manager at Sandia Area, you play a key role in guiding and supporting your team to achieve operational goals and deliver exceptional member experiences. You are responsible for fostering a culture of trust and accountability while ensuring team alignment with the organization’s mission, vision, and values. By mentoring staff and addressing day-to-day challenges, you contribute to a workplace environment that promotes collaboration, service excellence, and long-term success.

Reporting directly to the Senior Vice President of Marketing, the Community Development Manager is responsible for fostering strong relationships within the communities we serve and delivering on strategic goals and objectives of the Credit Union by developing partnership opportunities, proactively handling relationships, supporting financial education initiatives, as well as planning and carrying out promotions and community outreach efforts. Maintains relationships with contacts at community organizations and through those relationships, involves the credit union in community events, highlights benefits of membership, and builds/maintains credit union brand awareness.

Leadership and Team Management

• Lead by example, reinforce, and consistently uphold Sandia Area’s Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth.

• Provide leadership, coaching, mentorship and professional development to direct reports, fostering a positive and high-performing team environment.

• Responsible for the day-to-day management of assigned area; ensure all members of the team are meeting performance expectations.

• Prepares reports to assess department’s performance

Events

• Develops, plans, coordinates, facilitates, and evaluates workshops, educational seminars, retail marketing events, and presentations to increase credit union membership and promote product and service usage.

• Ensures visible presence in the local community through participation in and partnership with business, community, and charitable organizations.

• Acts as a champion for financial education by designing, developing, and delivering engaging financial literacy curriculums to community organizations.

• Directs financial literacy efforts through member and community seminars, school partnerships, chambers, organizations, non-profits and other opportunities to increase the financial well-being of members.

• Develops and executes a tactical calendar with budget for youth programs and partnerships.

• Engages employees in community, youth, and financial education programs, provides training, and oversees the employee volunteer program.

Community

• Develops relationships with prospective members and increases engagement with current members through community relations efforts.

• Represents Sandia Area at community events and maintains relationships with key community representatives.

• Identifies beneficial community involvement opportunities and provides feedback from community leaders throughout the communities we serve: Albuquerque, Santa Fe, Northern New Mexico and beyond.

• Acts as a liaison and advisor to branch managers in creation of new business development strategies.

• Provides monthly reporting detailing efforts and success, analyzes community relations programs, and makes recommendations.

• Collaborates with Marketing Creative Group on collateral and promotions, creates and customizes presentations, and oversees the creative work of the Marketing Specialists.

Expectations of all Employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.

• Represent the credit union with professionalism, integrity, and ethical conduct at all times.

• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.

• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.

• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.

• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all member interactions.

• Maintain the confidentiality and security of member information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.

• Undergo background and credit checks as required by federal and state regulations.

• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the branch and the organization.

• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.

Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Event management experience, including planning, budgeting, vendor management, and reporting.

• Experience giving presentations and speaking in public to large audiences.

• Knowledge of account management, general marketing, and sales principles.

• Financial services experience, desirable.

• Valid driver’s license and access to a vehicle for city- and state-wide travel.

• Exceptional leadership and team development skills, fostering a high-performance culture through coaching, mentorship, and employee engagement.

• Strong time management and organizational skills, with the ability to prioritize branch objectives, oversee multiple functions, and adapt to operational demands.

• Passion for teamwork and positively influencing on others.

• Ability to work independently, demonstrating attention to detail in a fast-paced environment.

• Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence.

• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, as well as virtual programs for online webinars (Zoom, Canva, etc).

• Maintains a positive and caring atmosphere for members and employees consistent with the credit union’s mission and philosophy.

• Maintains the security and confidentiality of pertinent information and records.

• Understands and agrees to abide by the policies and procedures established by Sandia Area Federal Credit Union and federal and state legal and regulatory guidelines, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as applicable to this position.

• Must be able to lift up to 25 lbs.

Education and Experience Requirements

• Bachelor’s degree in related field

  • Directly related experience, in addition to minimum required experience, may be considered as a substitution. 

• Minimum 5 years of applicable experience required.

*** Please submit an employment application to www.sandia.org/careers *** 

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.