MEMBER SERVICES REPRESENTATIVE

Description

Are you ready to embark on this exciting adventure? Don't miss out on this fantastic opportunity to join our team at Sandia Area FCU as a Contact Center MSR! Apply now and start making a difference in the lives of our members – and your career!

Location: Northeast Albuquerque, NM (this is not a remote position).

What we can offer you as a full-time employee:

• Medical, Dental & Vision Insurance

• Paid Short-Term Disability, Life Insurance and AD&D

• Paid Federally Recognized Holidays

• Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement

• 401(k) with Employer Match

• Pension Plan

• Opportunities for advancement

OVERALL JOB PURPOSE:

The Member Services Representative position is responsible for providing quality member service delivery by telephone, process transaction requests, loan applications and provide product service and rate information. The duties of this position include but are not limited to:

DUTIES AND RESPONSIBLITIES:

• Maintain knowledge of Credit Union operations, including policy and procedure manuals

• Comply with security procedures by participating in dual control functions, and interpreting forms and memos regarding members or other departments

• Explain the features and benefits of all Credit Union products and services to recommend and cross sell Credit Union products/services, as appropriate

• Provide deposit, loan rate and service information

• Establish new suffix accounts

• Process LOC advances and wire transfers

• Provide merchant verifications and loan payoffs

• Process loan applications, check orders, and credit card payments

• Relay appropriate information in response to member inquiries

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

• High school degree or equivalent required

• Minimum two years financial institution experience required with progressive responsibilities in operations procedures

• Technical study in Business Administration or related field preferred

• Must possess the ability to type accurately and operate a data entry terminal

• Requires excellent interpersonal communication skills to ascertain members' needs and handle member problems

• At ease selling Credit Union products and services

• Excellent oral and written communication skills

• High level of analytical ability where problems are complex (i.e. transaction, loan problems)

• High level of organizational skills

• Must be able to lift up to 10 lbs

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.