Patient Care Coordinator

Sandia Hearing is a local hearing healthcare practice that strives to bring the best overall experience to it's patients and is looking for a new Patient Care Coordinator to join the team.

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout their journey to better hearing. The PCC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing office flow, leading patient retention efforts and asking for referrals.

Responsibilities

• Greet patients and answer phones in a timely manner
• Ask for potential referrals and understand current marketing promotions
• Appointment scheduling and data entry using company scheduling database software. (Sycle Pro)
• Keep office ready by managing office supply inventory
• Manage and record accurate account of petty cash, bank deposits and credit transactions
• Work with patient directly to collect all insurance documentation and understand current HIPAA laws. Confirm any insurance Benefits.
• Drive appointments and clinic revenue by making outbound & follow up calls to potential and existing patients

Qualifications

• Clearly articulate with patients in face to face, verbal and written communications
• Strong organization and sales mindset
• Proactive customer service skills and ability to exhibit friendly behavior in all patient interactions.
• High School Diploma or equivalent; Associates degree preferred but not required
• Minimum of 2 year's of previous front office, preferably in a customer service or sales setting. Previous Hearing Healthcare Practice experience is appreciated
• Multi-tasking and time management discipline
• Ability to work independently and collaboratively with staff and support services
• Skilled in handling sensitive matters with tact, courtesy, and discretion
• Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically word and excel, and ability to troubleshoot printers.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 25 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Professional development assistance

Schedule:

• Monday to Friday

Ability to Commute:

• Santa Fe, NM 87507 (Required)

Ability to Relocate:

• Santa Fe, NM 87507: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22