What are the responsibilities and job description for the BANQUET HOUSEPERSON position at Sandia Resort And Casino?
Position Summary
Ensuring the smooth execution of events, banquets, and conferences in the convention center and outdoor amphitheater. Responsibilities will include setting up and breaking down event spaces, maintaining cleanliness and organization, assisting with food and beverage service, and providing exceptional customer service to the guests.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
- Sets up banquet equipment for Food and Beverage events, and meeting rooms as specified on Banquet Event Orders.
- Includes setting chairs, tables, linens, risers, steps, podiums and all necessary banquet equipment requested for group events and meetings, in set ups.
- Upon the conclusion of banquet events/meetings; breaks down equipment, returns equipment to storage areas, or re-sets room, as necessary.
- Maintains, cleans, and stores banquet equipment in provided storage areas.
- Maintains, cleans and organizes banquet equipment and linen storage rooms.
- Preps, maintains, and cleans amphitheater concession areas.
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
Additional Responsibilities
- Preform other work-related duties as assigned.
Team members in this capacity:
- Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
- Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
- Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
- Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.
Key Performance Indicators
This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.
Knowledge, Skills, and Abilities
- Ability to follow written instructions from Banquet Event Order.
- Ability to follow verbal directions as given by Banquet Captain and Convention Center Manager.
- Organizational skills.
- Maintains the highest standard of personal hygiene.
- Ability to work in a fast-paced environment and work with a sense of urgency.
- Ability to work harmoniously and professionally with co-workers and supervisors.
Education and Experience
Preferred:
- High school diploma, GED certification or equivalent.
- Some experience with banquet event operations.
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
- Must be able to successfully pass a stringent background investigation.
- Will require a pre-employment and random drug screening.
Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling
Moving about on hands and knees or hands and feet.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
- Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
- Work hours subject to change with overtime work required.
- Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Must be able to lift, push or pull 50-100 lbs.
- Specific required movements include the following:
- Trunk- bend, twist, rotate, push, pull, carry.
- Arms – reach, carry, lift, twist, and rotate.
- Legs – lift, push, pull, twist, and rotate.
- Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.
The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.
Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.
The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
