What are the responsibilities and job description for the Patient Care Coordinator position at SandsRx?
Job Description
Job Description
Exciting and unique opportunity to work with an Independent Specialty Pharmacy in Plano, TX. Seeking a full-time, highly motivated, and energetic Customer Service Representative to help us provide timely and great service to our patients and doctors.
Our pharmacy is seeking a Customer Service Representative for our facility established for the primary purpose of processing prescription drug medication orders. This position requires independent and self-directed performance as it’s primary function is to reach out to patients on proactive compliance and ordering calls. Also, this position requires a working knowledge of reimbursement-related requirements for dispensing, processing of new referrals and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.
Customer Service Representative Duties Include :
- Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill, etc.
- Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed.
- Place outgoing phone calls to patients, doctors, and insurance companies.
- Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups.
- Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution.
Providing excellent customer service as well as a complete focus on patient care is a must.
Looking for a team player that wants to be a part of a family owned business!
Requirements :
Job Type : Full-time
Pay : $17.00 - $20.00 per hour
Benefits :
Shift :
Education :
Experience :
Work Location : In person
Salary : $17 - $20
