Computer Support Technician (CST) - Help Desk

Computer Support Technician (CST) - Help Desk Support

Minimum Clearance Required

• Active Secret Clearance.
• Candidate must possess the ability and eligibility to gain access to a secured USG facility

Requirements: 

• High school diploma or equivalent
• 2 years' experience as a desktop or help desk analyst or an equivalent combination
• Experience in the repair, maintenance, and support of network and standalone computer equipment and peripherals for workstation, laptops, and networking equipment 
• Knowledge and experience in the performance of computer systems support with Department of Defense (DOD) classified (SIPRNET) and unclassified (NIPRNET) environments
• Current experience providing systems administration support with elevated permissions
• Familiarity with a variety of IT Support Levels Tier 1 and Tier 2 actions related to maintenance, operations, and support services for voice, video, data, and infrastructure
• Experience with IT service desk ticketing systems; Remedy preferred
• Knowledge of the Defense Property Accountability System (DPAS), as well as experience utilizing Automatic Data Processing Equipment (ADPE)
• IAT-Level I certified:   CompTIA  A CE, CND, Network CE, SSCP or  CCNA-Security
  1. IAT-Level II CompTIA Security preferred

Primary Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Troubleshoot, diagnose, and repair of network-related problems.
• Resolve issues by carrying out problem analysis to implement temporary or permanent solutions.
• Sustain and fix issues on LAN/WAN (both NIPRNet and SIPRNet), VoIP telephone, Biometric, Audio / Video systems, video teleconferencing systems, telephone (landline and mobile), and other computing equipment.
• Diagnose and troubleshoot problems with individual or multiple computer systems in order to maintain proper functioning; resolve issues including contacting and assisting vendors on warranty issues.
• Ensure desktop computers interconnect seamlessly with various web-based systems (DTS, CPARS, etc.).
• Preserve logon credentials, data integrity, and file system security for the computing environment.
• Assist in deployment of new software and equipment.
• Continuously evaluate and implement upgrades on systems to guarantee longevity (desktops – 5 years, laptops – 3 years).
• Calculate functional needs to decide system purchase specifications.
• Ascertain and repair hardware and network connectivity issues.
• Install and ensure operations VPN access for all remote users.
• Support technical upgrading and maintaining of entire desktop systems.
• Conduct remote troubleshooting where possible to expedite the repair process.
• Test alternative pathways until you resolve an issue.
• Help create technical documentation and manuals. Acts as liaison between users and Information Technology to promote and integrate Information Services through communication, cooperation, and collaboration.
• Organizes, prioritizes, and handles administrative matters and ensures activities / projects are implemented as required.
• Demonstrate skills to complete activities within established timeframes.
• Follow up to ensure the service was performed successfully.
• Support computer users with installation of hardware / software and networking components to meet computer needs and ensure users are able to meet their needs in a timely and cost efficient manner.
• Keeps Key Personnel (Team Lead) informed of any issues/concerns that require intervention.
• Escalate unresolved problems to the appropriate personnel to ensure the overall quality of information service delivery is being maintained at all times.
• Prepare and maintain required reports, records, logs, and files for operational, administrative, and compliance purposes.
• Assist in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Ensure data entered into logs/records/files is accurate.
• Performs other related duties as assigned within the contract scope

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

AAP/EEO Statement

It is the policy of SandTech Solutions to provide an equal employment opportunity for all applicants and employees.  The Company does not unlawfully discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, age, medical condition, disability, workers’ compensation status, or veteran status.

Job Information Summary:

Location: JBSA Lackland, TX

Job Type: 40 hours per week

Travel: Up to 10% travel

At SandTech, our employees enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning assists employees with their professional goals.