Inside Sales

Sandvik Rock Processing Solutions is looking for a

Inside Sales Representative

Location – (Elko, NV)

Travel Is Required

On-Call Support Required

Sandvik Rock Processing Solutions (SRP) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries.

JOB PROFILE

As the first point of contact for customers, the Inside Sales Representative is responsible for answering and responding to customer issues with a sense of personal accountability and professionalism. This role is also a key member of a sales team with the aim of building long-term customer satisfaction.

KEY RESPONSIBILITIES INCLUDE:

• Initiates calls to existing customers to generate additional business.
• Participates as a sales or account team member to enhance customer relationships.
• Answers all designated incoming calls from external sources within the stated guidelines.
• Assesses customer inquiries and routes to the appropriate person or department.
• Takes ownership of customer issues and ensures commitments are met as promised.
• Processes sales orders by phone, email, and E-business platforms.
• Expedited urgent orders to ensure customers receive them when needed.
• Advises supervisor of customer concerns and solicits support where needed.
• Proactively informs customers of changes to order status, backlog issues, or other relevant matters.
• Utilizes tools and resources provided (sourcing allocation, stock, rob jobs, etc…) to satisfy customer requirements.
• Creates monthly CSR reports as requested.
• Assists Expeditor in ensuring the accuracy of customer backorder status.
• In support of outside Sales Representatives, participate in relevant on-site customer meetings with Key Accounts.
• Manages the Aftermarket sales process, which includes managing the supplier network, quoting end customers, coordinating delivery, and invoicing.
• Work with the accounts receivable department to ensure cash collection.
• Support Key Account Managers with customer requests for quotes, availability, forecasting, pricing, and technical information.
• Proactive response to order inquiries, including, but not limited to, order status, delivery schedule, and logistics relative to shipments, with exceptional service level.
• Request freight quotes from carriers and schedule shipments as required. Upon customer delivery, obtain proof of Delivery from carriers.
• Effectively manage container orders for delivery and invoicing.
• Maintain and update weekly backorder reports and participate in virtual customer meetings.
  
  

Ehs Requirements

• Maintain Sandvik safety first requirements in these areas: cyber security, health and wellbeing, psychological safety,
• Attend EHS training and maintain up-to-date learning.
• Take 5’s, hazard reporting and proper PPE.
  
  

TEAM COHESIVENESS

• Collaborate in a virtual environment
• Create Team building activities
• Prioritize a high level of trust among the team members
• Actively in engage and participate in team chatter
• Attend in person Team meetings
• Attend face-to-face team meetings as well as weekly virtual team meetings
  
  

Position Requirements

Education / Experience

• Associate degree, College diploma, or equivalent experience
• 2-5 years of customer excellence experience
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience with Customer Relationship Management tools (e.g. Salesforce)
  
  

COMPETENCIES

• Passionate about building and maintaining high customer satisfaction and service orientation
• High level of attention to detail
• Excellent follow-up and follow-through skills
• Strong organizational skills
• Ability and willingness to learn and become proficient in Sandvik Operating Systems (currently Aurora and Salesforce)
• Affinity & willingness to learn technical product aspects
• Written and verbal presentation skills
• Database extraction
• Flexible, self-motivated, and strong active listening skills
• Strong report-writing skills
• Digital literacy
• Willingness to learn about customer’s industry
• Ability to work in a virtual and office environment
• Have a strong desire for continuous learning and to improve
  
  

Benefits

Sandvik offers an outstanding catalog of benefits and employee perks, such as:

• Benefits eligibility that begins 30 days after start date
• Health care eligibility includes medical, dental, vision, prescription, and telemedicine
• Paid vacation with up to 40 hours available to roll over into the next year
• A very strong 401(k). We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
• Tuition reimbursement
  
  

In addition to these outstanding benefits, Sandvik provides a company laptop and cell phone.

Sandvik provides opportunities for competence development and training, as well as opportunities for career advancement. We believe diversity is meaningful for success and growth.

How to Apply

For consideration, please apply https://www.home.sandvik/en/careers/ for the Inside Sales Representative position, Job Req. ID# R0074842.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.