What are the responsibilities and job description for the Technical Support Specialist position at Sandvik?
Sandvik Rock Processing Solutions – Mobile Crushing & Screening Division is looking for a Technical Support Specialist
Location: Flexible in the US
About Us
Are you a skilled technician with a passion for maintenance and repair? Do you thrive in dynamic environments and enjoy working both independently and as part of a team? If so, we have an exciting opportunity for you!
Sandvik Rock Processing Solutions (SRP) in the Mobile Crushing & Screening Division, a Business area within Sandvik Group, is a leading supplier of equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for processing rock and minerals in the mining and construction industries around the globe.
Key performance areas
As a Technical Support Specialist, you will be at the forefront of our service operations, performing essential maintenance, faultfinding, and repair tasks on cutting-edge equipment. Your role will involve conducting root cause analysis to swiftly resolve issues, ensuring customer satisfaction through unsupervised work at both workshops and customer sites. You'll also be responsible for commissioning new products, completing detailed maintenance reports, and suggesting improvements to enhance customer processes. Collaboration with peers and senior technicians will be key, as you share your expertise and coach customer technicians, all while maintaining a strong focus on safety and efficiency.
Main Responsibilities
At Sandvik, we live by our purpose: “We make the shift – advancing the world through engineering”. We have a clear objective of being a leader within digital solutions for the industries we serve, and we focus on growing our digital offering to help our customers become more productive. Our sustainability goals include becoming more than 90 percent circular by 2030 and reducing greenhouse gas emissions to meet the goals of the Paris Agreement. To achieve this, we keep striving for an even more diverse and inclusive organization because we are sure that differences improve our business and create a culture of innovation. By acting in line with our core values of Customer Focus, Innovation, Fair Play, and Passion to Win, we make Sandvik a great place to work.
Application
For consideration, please apply at https://www.home.sandvik/en/careers/ for the Technical Support Specialist position, Job Req. ID# R0076929.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Location: Flexible in the US
About Us
Are you a skilled technician with a passion for maintenance and repair? Do you thrive in dynamic environments and enjoy working both independently and as part of a team? If so, we have an exciting opportunity for you!
Sandvik Rock Processing Solutions (SRP) in the Mobile Crushing & Screening Division, a Business area within Sandvik Group, is a leading supplier of equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for processing rock and minerals in the mining and construction industries around the globe.
Key performance areas
As a Technical Support Specialist, you will be at the forefront of our service operations, performing essential maintenance, faultfinding, and repair tasks on cutting-edge equipment. Your role will involve conducting root cause analysis to swiftly resolve issues, ensuring customer satisfaction through unsupervised work at both workshops and customer sites. You'll also be responsible for commissioning new products, completing detailed maintenance reports, and suggesting improvements to enhance customer processes. Collaboration with peers and senior technicians will be key, as you share your expertise and coach customer technicians, all while maintaining a strong focus on safety and efficiency.
Main Responsibilities
- Perform standard maintenance, fault-finding, repairing, inspecting, and commissioning service projects.
- Focus on customer satisfaction by executing tasks unsupervised in workshops and at customer sites.
- Conduct root cause analysis to identify and solve common problems.
- Complete maintenance reports for internal and external stakeholders.
- Support customers by suggesting possible improvements and coaching their technicians.
- Collaborate with peers, supervisors, and senior technicians to enhance service delivery.
- 4-6 years of experience with Sandvik equipment.
- Relevant trade certification and Sandvik Service Technician qualification.
- Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials.
- Strong root cause analysis skills and the ability to work independently.
- Excellent communication skills and a customer-focused approach.
- Willingness to travel and work in various field locations.
- Experience with Load & Haul, Drilling and Rigging, Rock Drill Technologies, and Automation.
- Proficient in digitalized systems relevant to equipment.
- Advanced schematics reading and technical report writing skills.
At Sandvik, we live by our purpose: “We make the shift – advancing the world through engineering”. We have a clear objective of being a leader within digital solutions for the industries we serve, and we focus on growing our digital offering to help our customers become more productive. Our sustainability goals include becoming more than 90 percent circular by 2030 and reducing greenhouse gas emissions to meet the goals of the Paris Agreement. To achieve this, we keep striving for an even more diverse and inclusive organization because we are sure that differences improve our business and create a culture of innovation. By acting in line with our core values of Customer Focus, Innovation, Fair Play, and Passion to Win, we make Sandvik a great place to work.
Application
For consideration, please apply at https://www.home.sandvik/en/careers/ for the Technical Support Specialist position, Job Req. ID# R0076929.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
