Player Services Representative

About Us

Sandy's Racing | Gaming is located in Ashland, KY. We are fun, engaging, rewarding and our goal is making Sandy's Racing | Gaming the Tri-State's newest and most exciting entertainment destination, featuring slot-like games, an all-new Sportsbook betting lounges, unique dining, and live entertainment! It is a $75M investment by Revolutionary Racing Kentucky, brining hundred of new jobs and millions in new tax revenues to the area. #ALL IN.

Our work environment includes:

• Growth opportunities
• Lively atmosphere
• Company perks

The Player Services Representative plays a crucial role in delivering exceptional customer service and ensuring a seamless gaming experience for patrons at our historical horse racing gaming facility. This position involves providing top-notch assistance to customers, handing cash transactions, and complying with regulatory requirements. The ideal candidate possesses strong customer service skills, cash handling experience, proficiency in Microsoft Word, and a solid understanding of the Kentucky Horse Racing Commission regulations.

Expectations

• Foster an environment that embodies SANDY’S ‘ALL IN’ philosophy by creating a fun-filled, entertaining atmosphere. Enthusiastically promote Sandy’s culture of offering superior guest service and actively building long-lasting guest relations.
• Enthusiastically promote Sandy’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
• Uphold the highest standards of customer service, demonstrate a deep understanding of gaming regulations, and communicate effectively with both patrons and team members.
• Maintain a professional and friendly demeanor while efficiently handling cash transactions and adhering to Title 31 and Bank Secrecy Act regulations.
• Ability to work effectively under pressure.
• Maintain a punctual attendance record.
• Stays up to date on upcoming SANDY’S events and promotions.

Responsibilities

• · Foster an environment that embodies Sandy’s #ALL IN philosophy by creating a fun-filled, entertaining atmosphere. Enthusiastically promote Sandy’s culture of offering superior guest service and actively building long-lasting guest relations.
• Greet and engage with patrons in a courteous and welcoming manner.
• Provide information about historical horse racing games, facility amenities, and promotions.
• Process cash transactions accurately, including betting and redemption transactions.
• Comply with all regulations set forth by the Kentucky Horse Racing Commission.
• Ensure compliance with Title 31 and Bank Secrecy Act requirements for credit and player services transactions.
• Utilize Microsoft Word to create and maintain documentation as necessary.
• Assist with troubleshooting gaming machines and addressing basic technical issues.
• Handle customer inquiries, concerns, and disputes professionally and promptly.
• Maintain a neat and organized workspace, including cash handling areas.
• Collaborate with team members to ensure a smooth and efficient gaming environment.
• Attend training sessions to stay updated on gaming regulations and procedures.

Qualifications

• · Must be at least 21 years of age or older.
• Must be able to acquire and maintain applicable Kentucky Horse Racing Commission licensing.
• Previous customer service experience is required.
• Proficiency in Microsoft Word.
• Demonstrated cash handling experience.
• Familiarity with the regulations of the Kentucky Horse Racing Commission.
• Knowledge of Title 31 and Bank Secrecy Act requirements as they pertain to credit and player services transactions.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in cash handling.
• Ability to work effectively in a fast-paced and dynamic environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Tolerance for working in areas containing secondhand smoke, dust, loud noises, and bright lights.

Education & Experience

• High school diploma or equivalent required.
• Previous experience in customer service and cash handling is preferred.
• Great interpersonal skills, cheerful attitude, and team player are required.

Working Environment

• Primarily work indoors within the gaming facility.
• The environment can be busy and fast-paced, especially during peak gaming hours.
• Interaction with patrons and team members is a regular part of the role.
• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Must be able to lift, carry and/or push a minimum of 30 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Physical/Mental Requirements

• Must be able to lift and handle up to 30lbs without assistance.
• Must be able to bend, crouch, kneel, reach and turn/twist for extended periods of time.
• Must be able to solve problems, organize and plan multiple projects, interpret data, and make decisions.
• Must possess problem-solving skills.

#ALL IN

EEOC

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Ashland, KY 41102 (Required)

Ability to Relocate:

• Ashland, KY 41102: Relocate before starting work (Required)

Work Location: In person

Salary : $15