What are the responsibilities and job description for the Customer Service Representative position at Sandy Sansing CDJ of Foley?
A Customer Service Representative at Sandy Sansing CDJ of Foley is responsible for greeting and consulting customers on service needs, performing a thorough vehicle walk-around inspection, and selling services by emphasizing value. You will also be responsible for keeping customers updated on services, fielding live service calls, and taking ownership of the customer's experience.
Job Responsibilities:
- Consult and interpret customer needs for the mechanics
- Serve as the primary point of contact for all automotive service and repair matters
- Prioritize required services and provide options upon request
- Keep customers informed on completion times, service expenses, and possible changes
- Ensure a positive dealership experience by providing exceptional customer service
