What are the responsibilities and job description for the Logistics Specialist position at Sanhua International?
Job Description
Job Description
Sanhua is looking for a customer service / accounts receivable representative to join our team in our Auburn Hills office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. A successful Customer Service Representative will utilize their high energy and strategy to provide excellent customer service. The Customer Service Representative / Accounts Receivable Representative handles client orders, delivery, and maintains and builds customer relationships by providing client updates on products, services, and orders. Internally, CSR / AR needs to serve as a liaison between warehouse and production team. Your goal is to make sure customer orders are delivered on time and accurately, and provide prompt and timely feedback to clients.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities :
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
Ability to address complaints and issues with effective solutions and a positive attitude
Allocate and track the responsibility of AR due;
Send and collect the AR weekly report from Customers;
Requirements :
Purchase order and sales order processing and tracking
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