Receptionist

Position : Substitute Receptionist

Position code : 24-19

Position Location : All Sites

Current Work hours : up to 24 hours / week (on call / as needed)

Compensation Range : $14.00 / HR

Position Dates : ASAP

Supervisor : Merisa Thomas, EAA Assistant

Date Position Posted : 3 / 4 / 2024

External Deadline : until filled

Requirements :

Testing Requirements : Customer Service, Typing Test, Critical Thinking

All internal and external job applicants are required to use UltiPro to apply for this position. Please see the Sanilac County CMH website at www.

sanilaccmh.org and click on Employment .

JOB DESCRIPTION

Job Title : Substitute Receptionist

Department : Administration

Location : Ehardt, CMH Administrative Building and Croswell Office

Supervisor : Executive Administrative Assistant Assistant

Shift : Flexible as needed between 8am-5pm

Classification : Substitute

Prepared Date : 9 / 9 / 2006

Reviewed By : Executive Administrative Assistant Assistant

Reviewed Date : 9 / 09 / 2006, 4 / 8 / 08, 09 / 26 / 2011, 02 / 10 / 2013, 04 / 30 / 2014; 02 / 17 / 2016, 05 / 08 / 2017, 01 / 07 / 2019;

12 / 09 / 2019; 10 / 26 / 2020; 04 / 06 / 2022

Revised Date : 04 / 01 / 2022; 11 / 07 / 2022, 12 / 19 / 2023, 3 / 1 / 2024, 3 / 4 / 2024

Reviewed By HR : 12 / 01 / 2014, 12 / 01 / 2015, 12 / 01 / 2016, 12 / 01 / 2017, 12 / 2 / 2019, 10 / 15 / 2020, 3 / 8 / 2022, 10 / 24 / 2022, 3 / 1 / 2024, 3 / 4 / 2024

SUMMARY

Under the direction of the Executive Administrative Assistant Assistant, this position will be responsible for clerical / reception duties as assigned.

Secretarial duties may also be included; such tasks as assisting site secretaries with job duties while covering for approved absences.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Provides reception or clerical services as assigned, such as answers Agency telephones, making reminder calls, assist with the check-in / check-out and scheduling of appointments for individuals served and assist visitors.

Provides direction for visitors. May assist other secretarial staff with clerical job duties during approved absences.

• Participates in in-service training sessions and other staff development activities as directed.
• Demonstrates understanding of and compliance with Agency and program policies and procedures.
• Responsible for knowing and understanding building opening and closing procedures.
• Participates in committees and work teams as requested or assigned.
• Perform other duties as assigned.

COMPETENCIES FOR ADMINISTRATIVE STAFF

Sanilac CMH staff are dedicated to providing services to the community to improve lives. When they see a task that needs to be completed, they step in to assist or are first in line to help the Agency in promoting recovery, discovery, and independence.

Each staff member works within their strengths and collaborates with their coworkers so that collectively we are a stronger whole.

Staff provide positive feedback and suggestions to improve the quality of care in the Agency. They hold their co-workers, the individuals they serve and the community in high esteem.

To perform the job successfully, an individual should demonstrate the following competencies :

Initiative / Organization / Reasoning :

• Takes initiative and steps in to take on difficult challenges.
• Willing to identify problems and work to resolve them in the early stages.
• Plans and organizes work activities and uses time efficiently.
• Properly organizes and carries out job tasks in a timely manner.
• Is a self-starter in attaining job objectives.
• Know and understands job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.
• Is enthusiastic about the Agency’s Mission and is a positive influence for co-workers and individuals served.
• Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.
• Is willing to think outside of the box while able to make sound decisions and taking actions based on sound reasoning and weighing possible outcomes.

Ethics / Teamwork :

• Consistently treats all people with dignity and respect.
• Demonstrates expected ethics and principals.
• Accepts responsibility for actions and follows through on commitments.
• Demonstrates ability and willingness to work cooperatively and effectively as part of a team.
• Willingly acknowledges team members and co-workers’ value to your work.

Emotional Intelligence :

• Verbal and written communication is constructive, effective, respectful, and clear.
• Demonstrates the ability to adapt to changes in work situations.
• Willing to take the time to learn about co-workers’ personality so that working together is more effective.
• Willingness to ask questions, listen to others’ ideas, and understand how the impact of your work, impacts your co-workers / team.
• Establishes and maintains effective relationships.
• Willing / Ability to be cost conscious.
• Staff are expected to learn and understand job functions and carryout tasks in a proficient manner.

QUALIFICATIONS REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and / or EXPERIENCE :

• High school diploma or general education degree (GED); and two or more years of related experience and / or training; or equivalent combination of education and experience.
• A typing speed of 40 wpm is preferred.
• The ability to exercise discretion, customer service and independent judgment is required.

LANGUAGE SKILLS :

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

Valid Michigan Driver' License

OTHER SKILLS AND ABILITIES :

Ability to use basic office machines. Ability to exercise discretion and independent judgment. A commitment to safeguard recipient's rights.

Ability to organize time and prioritize tasks.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand;

use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Sanilac County CMH embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment / services, and cultural competence.

An employee in this or any position is expected to support the employment environment. This includes having lived experience with behavioral health issues.

Last updated : 2024-05-06

Salary : $14