Associate Director, Patient Support Services - System Trainer

Job Title: Associate Director, Patient Support Services - System Trainer

Location: Cambridge, MA

About The Job

The Platform Solutions team sits at the core of Patient Support Services, enabling streamlined tools and processes to empower staff to assist the patient’s journey. The Training team serves the Patient Support Services team through exceptional training and content development support, ensuring that every learning experience is impactful and transformative.

The Associate Director, Systems Training will be responsible for strategic planning and implementation of all systems training for our CRM and Events Platforms. This will include programs design and execution via eLearning, live meetings, virtual, and on demand training courses, for our Patient Support Services (PSS) team. This individual will be responsible for development and delivery of content and will mentor and collaborate with a systems champion support network through a train-the-trainer model. The AD, Systems Training will work directly with PSS senior leadership and key PSS stakeholders to evaluate and continuously improve existing internal training and programs. The position will actively gather stakeholder feedback as it relates to internal process mapping and developing strategic training plans and content to bring enhanced educational awareness to stakeholders. The AD Systems Training will gain a full understanding of all system and business processes, so best practices can be outlined for employees and tailored to their usage and requirements.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities

• Establish goals and learning objectives to design appropriate and effective curriculum, leveraging principles of adult learning.
• Planning, designing, and delivering both large and small-scale systems trainings for new hires, business users, and subject matter experts.
• Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers
• Establishing and implementing key metrics to track and communicate level of value and impact of training initiatives to all stakeholders
• Owning the on-the-ground execution and deployment of training experiences including office hours/lunch and learns
• Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy
• Maintaining a library of multi-media support materials, including training guides, videos, and e-learnings
• Creating/curate new training materials as needed to support new functionality and requests from the business, leveraging off the shelf Salesforce training
• Collaborate with Project/Platform/Patient Services subject matter experts to address training needs related to impacted processes and procedures. Document user issues and escalate them to Product Owner or Technical resource
• Management of Training Environments including the ability to manage/configure training environments
  
  

Qualifications

About You

• Completion of a bachelor’s degree (or higher) in instructional design, education technology, or similar field paired with relevant experience in an instructional design and/or training role.
• 5 years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Ability to manage multiple products, apply adult learning methodologies, and have a learner’s mindset with the goal of improving the educational experience.
• Experience with authoring tools such as Articulate and Articulate Storyline.
• Experience with Salesforce Health Cloud and ecosystems– Certifications a plus.
  
  

Preferences

• Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
  
  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
  
  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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